NS
Nompi S
1 reviews | Active since Jan 2025
03 Jan 2025, 10:42
Complain
I have problem with Isabella they deducted twice this month On the 31 of December 2024 on the 3rd of January I need my money bank
Helpful (0)
Replies (6)0
Replies (6)NS
Nompi S's updateReviewer Update
03 Jan 2025, 11:07I need my money back from Isabella
NS
Nompi S's update03 Jan 2025, 11:07
Reviewer Update
I need my money back from Isabella
NS
Nompi S's updateReviewer Update
03 Jan 2025, 11:07I need my money back
NS
Nompi S's update03 Jan 2025, 11:07
Reviewer Update
I need my money back
Isabella Garcia's replyOfficial
03 Jan 2025, 11:32Hi Nompi,
Trust you are keeping well.
We take our client concerns very seriously and will be reviewing your profile in relation to your complaint. Based on the nature of the issue you've raised, an additional payment would only be scheduled in the case of an unsuccessful payment.
For your reference, we would like to highlight the relevant terms and conditions, which are available on our website here: https://isabellagarcia.co.za/terms-conditions#pricing-and-payment.
Specifically, our terms state that in the event of a missed payment, we reserve the right to submit a collection for the outstanding amount within the same month, schedule a double collection for the following month, or extend the payment term.
We will review your profile and be in touch with you shortly to provide feedback and resolve the matter.
Always at your service,
Riëtte Rall
Isabella Garcia International
Trust you are keeping well.
We take our client concerns very seriously and will be reviewing your profile in relation to your complaint. Based on the nature of the issue you've raised, an additional payment would only be scheduled in the case of an unsuccessful payment.
For your reference, we would like to highlight the relevant terms and conditions, which are available on our website here: https://isabellagarcia.co.za/terms-conditions#pricing-and-payment.
Specifically, our terms state that in the event of a missed payment, we reserve the right to submit a collection for the outstanding amount within the same month, schedule a double collection for the following month, or extend the payment term.
We will review your profile and be in touch with you shortly to provide feedback and resolve the matter.
Always at your service,
Riëtte Rall
Isabella Garcia International
Isabella Garcia's reply03 Jan 2025, 11:32
Official
Hi Nompi,
Trust you are keeping well.
We take our client concerns very seriously and will be reviewing your profile in relation to your complaint. Based on the nature of the issue you've raised, an additional payment would only be scheduled in the case of an unsuccessful payment.
For your reference, we would like to highlight the relevant terms and conditions, which are available on our website here: https://isabellagarcia.co.za/terms-conditions#pricing-and-payment.
Specifically, our terms state that in the event of a missed payment, we reserve the right to submit a collection for the outstanding amount within the same month, schedule a double collection for the following month, or extend the payment term.
We will review your profile and be in touch with you shortly to provide feedback and resolve the matter.
Always at your service,
Riëtte Rall
Isabella Garcia International
Trust you are keeping well.
We take our client concerns very seriously and will be reviewing your profile in relation to your complaint. Based on the nature of the issue you've raised, an additional payment would only be scheduled in the case of an unsuccessful payment.
For your reference, we would like to highlight the relevant terms and conditions, which are available on our website here: https://isabellagarcia.co.za/terms-conditions#pricing-and-payment.
Specifically, our terms state that in the event of a missed payment, we reserve the right to submit a collection for the outstanding amount within the same month, schedule a double collection for the following month, or extend the payment term.
We will review your profile and be in touch with you shortly to provide feedback and resolve the matter.
Always at your service,
Riëtte Rall
Isabella Garcia International
NS
Nompi S's updateReviewer Update
03 Jan 2025, 11:37Remember I have never sign that agreement I was good customer now this M requesting my money bank
NS
Nompi S's update03 Jan 2025, 11:37
Reviewer Update
Remember I have never sign that agreement I was good customer now this M requesting my money bank
NS
Nompi S's updateReviewer Update
03 Jan 2025, 11:40Even I don't have those terms nd conditions or to extend the payment everytime you make deductions on the 15th nd on the 24th you make the charges from my bank account nd again m requesting my money back
NS
Nompi S's update03 Jan 2025, 11:40
Reviewer Update
Even I don't have those terms nd conditions or to extend the payment everytime you make deductions on the 15th nd on the 24th you make the charges from my bank account nd again m requesting my money back
Isabella Garcia's replyOfficial
06 Jan 2025, 15:31Dear Nompi,
I hope you had a wonderful weekend.
Thank you so much for your response.
Please note that we have sent you email correspondence on 2025/1/03.
If you have any further questions or queries, you are more than welcome to respond to the email, and we will gladly assist you.
May you have a lovely evening ahead.
Warm Regards
Sulaine McGeerClient Care ManagerIsabella Garcia International (Pty) Ltd
I hope you had a wonderful weekend.
Thank you so much for your response.
Please note that we have sent you email correspondence on 2025/1/03.
If you have any further questions or queries, you are more than welcome to respond to the email, and we will gladly assist you.
May you have a lovely evening ahead.
Warm Regards
Sulaine McGeerClient Care ManagerIsabella Garcia International (Pty) Ltd
Isabella Garcia's reply06 Jan 2025, 15:31
Official
Dear Nompi,
I hope you had a wonderful weekend.
Thank you so much for your response.
Please note that we have sent you email correspondence on 2025/1/03.
If you have any further questions or queries, you are more than welcome to respond to the email, and we will gladly assist you.
May you have a lovely evening ahead.
Warm Regards
Sulaine McGeerClient Care ManagerIsabella Garcia International (Pty) Ltd
I hope you had a wonderful weekend.
Thank you so much for your response.
Please note that we have sent you email correspondence on 2025/1/03.
If you have any further questions or queries, you are more than welcome to respond to the email, and we will gladly assist you.
May you have a lovely evening ahead.
Warm Regards
Sulaine McGeerClient Care ManagerIsabella Garcia International (Pty) Ltd