EaAdP
Elsie and Andre du Plessis

1 reviews | Active since Jun 2015

23 Jun 2015, 11:13

Compassion and Understanding

Due to illness and high medical bills, I had to cancel my subscription before I could receive the second hamper. They fully understood and I was told that my order would just be placed on hold until I am ready again. I expected that I was going to get a call each week from them trying to persuade me to continue. To my surprise, I never did. When I was ready again, I emailed them, and Sulaine emailed back. I will receive my second hamper within a week, picking up where we left. Thank you so much for taking my circumstances into concideration, and meeting me halfway. Your products are superb, and I really cannot wait for my package to arrive.

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Replies (1)
Isabella Garcia
Isabella Garcia's reply23 Jun 2015, 12:25
Official
Hello ElsiedP,

Thank you very much for taking the time to post this kind compliment.

We are humbled by your words and we assure you that we are committed to always provide you with the highest level of service that is true to Isabella Garcia.

We are so happy to hear that Sulaine McGeer could assist you to receive the products again when your circumstances permitted it.

May you enjoy every second!

Warm regards,

Ilze Venter
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
Client Care: ***
www.isabellagarcia.co.za