AE
Antoinette E

1 reviews | Active since Aug 2013

25 Jan 2016, 12:58

Company does not answer telephones

A marketing person phoned me and offered me this wonderful deal of becoming an ambassador for Isabella Garcia for an total amount of R382 for the full kit. I was told that I can pay it off in 8 months at R29 per month, I told the woman to deduct the amount all at one time for R382. Now they are deducting R382 per month on my bank account via debit order. I have cancelled the debit order on my account and expect full reversal of the R 764 that has been deducted off my account. I have tried phoning the customer care line as well as tried to contact them via e-mail but there is no response. I am not impressed with the service or the breach of contract because what they are doing is not what I agreed to. I will also make sure that everyone I know, hears about this company and do not fall for their ****.

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Replies (1)
Isabella Garcia
Isabella Garcia's reply25 Jan 2016, 14:53
Official
Hello Antoinette1,

Thank you for taking my call.

It seems as though we are experiencing some technical difficulties with our telephone lines and we are looking into resolving the matter as soon as possible.

As discussed, I have made the necessary arrangements for a consultant to contact you.

Please accept our sincerest apologies for the misunderstanding and inconvenience caused.

May you have a wonderful day.

Kind regards,

Chantal Swart
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
Client Care: ***
www.isabellagarcia.co.za