Communication goes a long way - something your company clear lacks!

So the first few times I contacted them was great - they were there to assist me with all the queries I had regarding the amount owed.

However, I have since cancelled my subscription, to what I was advised was the "VIP" package - only to be told I wasn't. On the 31/01/2019 I had advised them that I did not want the products anymore as it caused me to break out in eczema on my face (which I have never had on my face - it looks like I have a permanent ****le break out or a cold sore - disgusting to say the least!!!) , they then had a young lady call me to tell me the parcel would be collected etc and details to be sent to me. Every thing ran smoothly, the full 5 star treatment. My parcel was collected on 11/02/2019 around 10h00 from my office (where it was delivered and stayed until it was collected), I only received an SMS on 12/02/2019 at 07h12 to say it had been collected from me (please note that we have CCTV cameras at work that can confirm the date & time of collection).

The debit order of ZAR 480.65 came off on Tuesday (12/02/2019), which was previously R463.02, I emailed them at 07h27 on 12/02/2019 to advise them that I had been debited and wanted them to action the credit process (please know that this takes 15 days, YES FIFTEEN DAYS, to get YOUR money bac****!). No where was I notified of the price going up etc! Their usual automated email of "we'll get back to you within 3 working days". Its now the 15/02/2019 at 16h38 and no additional email or call has been made to me! I have tried calling from both my mobile & my landline at work and only to receive an automated message that tells me of their working hours ( please note its a Friday and this lovely voice tells me that they work until 5 pm on a Friday! But NO ANSWER... only to be told my call can't be transferred. I am beyond my wits end with trying to email or call - at any given time you guys celebrate holidays and then the consumer waits and waaaaaaiiiiittttss!!!!

A bit of communication goes a long way!