1 reviews | Active since Mar 2026
Communication and Cancellation is the Worst
They are very quick to make a sale but have a tedious process to cancel. I got my first package and continued paying my debit orders. Three months in I get another call for other products. At first I accept and before receiving i call them back to cancel. They call me back and confirm my cancelation. Tell me why, when I called in January to get a statement they send me two and tell me the other package which I requested a cancel for is gonna be sent to me. I tell them again I do not want it and then tell them I do not want to renew my current subscription. I am still waiting for a call. When you call them, their phone lines ring without any answer. Yesterday the delivery guy said he is outside with my delivery. I told him to take it back I dont want it. Today they debited my money. Your canceling process suck. And I want my debit order returned
Thank you so much for bringing this matter to our attention. I want to sincerely apologise for the frustration and inconvenience you have experienced. Please know that this is by no means reflective of the high standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
I have personally made all the arrangements via email and provided a resolution to ensure your matter is addressed promptly and thoroughly.
Should you have any further questions or require additional support, please feel free to respond directly to my email. We are committed to ensuring this matter is fully resolved to your satisfaction, and I will personally follow up to make sure everything is seamless.
Warmest regards,
Charnu du Preez
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you so much for bringing this matter to our attention. I want to sincerely apologise for the frustration and inconvenience you have experienced. Please know that this is by no means reflective of the high standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
I have personally made all the arrangements via email and provided a resolution to ensure your matter is addressed promptly and thoroughly.
Should you have any further questions or require additional support, please feel free to respond directly to my email. We are committed to ensuring this matter is fully resolved to your satisfaction, and I will personally follow up to make sure everything is seamless.
Warmest regards,
Charnu du Preez
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za