Charged without receiving any products

<p>Initially I commended them for their excellent (if super persistent) sales team. They have clearly been trained incredibly well in agressive sales tactics and are applying it superbly. That in itself is no problem - I don't have a problem with selling (albeit agressive) as long as the process is clear and fair and within legal guidelines. Eventually they wore me down and, although I didn't want the monthly subscribtion package, I parted with my banking details to get them off my back, clinging on to the "you can cancel at any time and return the unused goods" promise. What they don't stipulate clearly enough is that they will charge you BEFORE you have received a single thing from them and will continue to do so until the end of days, if other reviews are anything to go by. Other small print includes that, once they have charged you, you need to keep goods to the value of what they charged (just saw this on another review; cannot remember this being mentioned at all but as nothing is done in writing I cannot refer back and I'm sure they would have slyly covered themselves in the phone call). No problem, I will just cancel, I thought to myself. Easy, right? Nope! You cannot speak to cancellations. You cannot email cancellations. You can only tell Customer Services you want to cancel, they will then email cancellations to process, who will then contact you in 3 - 5 working days.</p> <p> </p> <p>Although I'm sure a big company like this would have ensured that they work within lawful parameters, I have to say I don't think their way of doing business is ethical at all. They bully you into products you don't want, make it impossible to cancel or get refunded, and never ever put anything in writing so you have no leg to stand on and nothing to refer to.</p> <p> </p> <p>I am sure that, if you do like and want their products, their service is great as their consultants are obviously trained well and have always been well spoken and polite. This is the only reason for me giving them another star. My main concern and gripe is with their company ethos. </p> <p> </p> <p>Hopefully I will have more luck stopping this debit order from my bank's side.</p>