SV
Sanet V
1 reviews | Active since Jan 2024
06 Jun 2024, 10:21
Charged for free gift
I was contacted by these people following my policy at Platinum Life, and I was offered a free gift which was nice. However, the next day my bank account was debited with more than R300! Free gift?
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Isabella Garcia's replyOfficial
06 Jun 2024, 11:25Dear Sanet, Thank you very much for taking the time to raise your concerns and for bringing your complaint to our attention we appreciate your feedback. We would like to apologize for any inconvenience that you have experienced, but please note that we are really passionate about your well-being, and we strive to deliver exceptional service. I have also requested the sales agreement recording and I am looking forward to providing you with the necessary feedback. I will be in contact with you shortly. Warm Regards, Andri Olivier
Client Care Assistant ManagerIsabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Client Care Assistant ManagerIsabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply06 Jun 2024, 11:25
Official
Dear Sanet, Thank you very much for taking the time to raise your concerns and for bringing your complaint to our attention we appreciate your feedback. We would like to apologize for any inconvenience that you have experienced, but please note that we are really passionate about your well-being, and we strive to deliver exceptional service. I have also requested the sales agreement recording and I am looking forward to providing you with the necessary feedback. I will be in contact with you shortly. Warm Regards, Andri Olivier
Client Care Assistant ManagerIsabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Client Care Assistant ManagerIsabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za