NR
Nthabiseng R
1 reviews | Active since Aug 2018
21 Mar 2026, 14:16
Cash Refund a drag
I changed my mind after my first debit order and requested a refund. To my surprise I was told they don’t offer cash refunds.. tell me how with my money?? A total abuse of consumer rights cause this was never mentioned prior.. not to mention how rude whoever called me to cancel was
Helpful (0)
Replies (7)0
Replies (7)
Isabella Garcia's replyOfficial
30 Mar 2026, 10:39Dear Nthabiseng
Thank you for taking the time to share your experience with us.
Please accept my sincere apologies for the frustration and disappointment you have experienced, particularly regarding the refund process and the service you received. This is certainly not the level of service we strive to provide, and I truly regret that your interaction left you feeling this way.
We have taken your feedback seriously, and I would like to confirm that we will be arranging a cash reimbur*****t for you. Kindly note that we are currently awaiting the return of your hamper. Once it has been received and processed by our Logistics Department, your reimbur*****t will be processed without delay.
Please be assured that this matter has been escalated for priority handling, and I will personally oversee the process and keep you updated until the reimbur*****t has been successfully completed.
Once again, I sincerely apologise for your experience, including the manner in which your cancellation was handled. Your feedback is invaluable to us, and it will be addressed internally to ensure improved service going forward.
Thank you for your patience and for allowing us the opportunity to resolve this matter.
Wishing you a wonderful day ahead.
Warm regards,
Charnu Du Preez
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for taking the time to share your experience with us.
Please accept my sincere apologies for the frustration and disappointment you have experienced, particularly regarding the refund process and the service you received. This is certainly not the level of service we strive to provide, and I truly regret that your interaction left you feeling this way.
We have taken your feedback seriously, and I would like to confirm that we will be arranging a cash reimbur*****t for you. Kindly note that we are currently awaiting the return of your hamper. Once it has been received and processed by our Logistics Department, your reimbur*****t will be processed without delay.
Please be assured that this matter has been escalated for priority handling, and I will personally oversee the process and keep you updated until the reimbur*****t has been successfully completed.
Once again, I sincerely apologise for your experience, including the manner in which your cancellation was handled. Your feedback is invaluable to us, and it will be addressed internally to ensure improved service going forward.
Thank you for your patience and for allowing us the opportunity to resolve this matter.
Wishing you a wonderful day ahead.
Warm regards,
Charnu Du Preez
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply30 Mar 2026, 10:39
Official
Dear Nthabiseng
Thank you for taking the time to share your experience with us.
Please accept my sincere apologies for the frustration and disappointment you have experienced, particularly regarding the refund process and the service you received. This is certainly not the level of service we strive to provide, and I truly regret that your interaction left you feeling this way.
We have taken your feedback seriously, and I would like to confirm that we will be arranging a cash reimbur*****t for you. Kindly note that we are currently awaiting the return of your hamper. Once it has been received and processed by our Logistics Department, your reimbur*****t will be processed without delay.
Please be assured that this matter has been escalated for priority handling, and I will personally oversee the process and keep you updated until the reimbur*****t has been successfully completed.
Once again, I sincerely apologise for your experience, including the manner in which your cancellation was handled. Your feedback is invaluable to us, and it will be addressed internally to ensure improved service going forward.
Thank you for your patience and for allowing us the opportunity to resolve this matter.
Wishing you a wonderful day ahead.
Warm regards,
Charnu Du Preez
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for taking the time to share your experience with us.
Please accept my sincere apologies for the frustration and disappointment you have experienced, particularly regarding the refund process and the service you received. This is certainly not the level of service we strive to provide, and I truly regret that your interaction left you feeling this way.
We have taken your feedback seriously, and I would like to confirm that we will be arranging a cash reimbur*****t for you. Kindly note that we are currently awaiting the return of your hamper. Once it has been received and processed by our Logistics Department, your reimbur*****t will be processed without delay.
Please be assured that this matter has been escalated for priority handling, and I will personally oversee the process and keep you updated until the reimbur*****t has been successfully completed.
Once again, I sincerely apologise for your experience, including the manner in which your cancellation was handled. Your feedback is invaluable to us, and it will be addressed internally to ensure improved service going forward.
Thank you for your patience and for allowing us the opportunity to resolve this matter.
Wishing you a wonderful day ahead.
Warm regards,
Charnu Du Preez
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
NR
Nthabiseng R's updateReviewer Update
28 Apr 2026, 15:57Good day.. can I get my cash refund please cause I’ve received an sms stating that I’ve received online store credit
NR
Nthabiseng R's update28 Apr 2026, 15:57
Reviewer Update
Good day.. can I get my cash refund please cause I’ve received an sms stating that I’ve received online store credit
Isabella Garcia's replyOfficial
06 May 2026, 12:26Dear Nthabiseng,
Thank you for taking the time to share your experience with us.
Please accept my sincere apologies for the frustration and disappointment you have experienced, particularly regarding the refund process and the service you received. This is certainly not the level of service we strive to provide, and I truly regret that your interaction left you feeling this way.
Further to our recent conversation, I would like to confirm that we have arranged an Online Store Credit (OSC) for you, as discussed. Should you prefer a cash reimbur*****t instead, you are more than welcome to contact our Customer Care Centre, where one of our consultants will gladly assist you with the necessary arrangements.
Please be assured that your feedback has been taken seriously and escalated for internal review to ensure improved service going forward.
Thank you for your patience and for allowing us the opportunity to assist you.
Wishing you a wonderful day ahead.
Warm regards,
Charnu Du Preez
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for taking the time to share your experience with us.
Please accept my sincere apologies for the frustration and disappointment you have experienced, particularly regarding the refund process and the service you received. This is certainly not the level of service we strive to provide, and I truly regret that your interaction left you feeling this way.
Further to our recent conversation, I would like to confirm that we have arranged an Online Store Credit (OSC) for you, as discussed. Should you prefer a cash reimbur*****t instead, you are more than welcome to contact our Customer Care Centre, where one of our consultants will gladly assist you with the necessary arrangements.
Please be assured that your feedback has been taken seriously and escalated for internal review to ensure improved service going forward.
Thank you for your patience and for allowing us the opportunity to assist you.
Wishing you a wonderful day ahead.
Warm regards,
Charnu Du Preez
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply06 May 2026, 12:26
Official
Dear Nthabiseng,
Thank you for taking the time to share your experience with us.
Please accept my sincere apologies for the frustration and disappointment you have experienced, particularly regarding the refund process and the service you received. This is certainly not the level of service we strive to provide, and I truly regret that your interaction left you feeling this way.
Further to our recent conversation, I would like to confirm that we have arranged an Online Store Credit (OSC) for you, as discussed. Should you prefer a cash reimbur*****t instead, you are more than welcome to contact our Customer Care Centre, where one of our consultants will gladly assist you with the necessary arrangements.
Please be assured that your feedback has been taken seriously and escalated for internal review to ensure improved service going forward.
Thank you for your patience and for allowing us the opportunity to assist you.
Wishing you a wonderful day ahead.
Warm regards,
Charnu Du Preez
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for taking the time to share your experience with us.
Please accept my sincere apologies for the frustration and disappointment you have experienced, particularly regarding the refund process and the service you received. This is certainly not the level of service we strive to provide, and I truly regret that your interaction left you feeling this way.
Further to our recent conversation, I would like to confirm that we have arranged an Online Store Credit (OSC) for you, as discussed. Should you prefer a cash reimbur*****t instead, you are more than welcome to contact our Customer Care Centre, where one of our consultants will gladly assist you with the necessary arrangements.
Please be assured that your feedback has been taken seriously and escalated for internal review to ensure improved service going forward.
Thank you for your patience and for allowing us the opportunity to assist you.
Wishing you a wonderful day ahead.
Warm regards,
Charnu Du Preez
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
NR
Nthabiseng R's updateReviewer Update
06 May 2026, 12:33Dear Charnu
On 30 March you confirmed that you are arranging a cash refund for me.. over a month ago already and now you are telling about online store credit. I don’t know why cause from the onset I did say I want my money back. And after confirmation of that you’re going back on your word. And definitely taking your own time with this matter. I want my money back! In cash.. the sooner the better
On 30 March you confirmed that you are arranging a cash refund for me.. over a month ago already and now you are telling about online store credit. I don’t know why cause from the onset I did say I want my money back. And after confirmation of that you’re going back on your word. And definitely taking your own time with this matter. I want my money back! In cash.. the sooner the better
NR
Nthabiseng R's update06 May 2026, 12:33
Reviewer Update
Dear Charnu
On 30 March you confirmed that you are arranging a cash refund for me.. over a month ago already and now you are telling about online store credit. I don’t know why cause from the onset I did say I want my money back. And after confirmation of that you’re going back on your word. And definitely taking your own time with this matter. I want my money back! In cash.. the sooner the better
On 30 March you confirmed that you are arranging a cash refund for me.. over a month ago already and now you are telling about online store credit. I don’t know why cause from the onset I did say I want my money back. And after confirmation of that you’re going back on your word. And definitely taking your own time with this matter. I want my money back! In cash.. the sooner the better
Isabella Garcia's replyOfficial
07 May 2026, 12:16Dear Nthabiseng,
I hope you are having a lovely day.
I would like to confirm that we have arranged for your cash reimbur*****t to be processed tomorrow. Depending on your banking institution, the funds should reflect in your account within 2–3 business days thereafter.
Should you require any further assistance, please do not hesitate to contact us.
Wishing you a wonderful day ahead.
Warm regards,
Charnu Du Preez
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I hope you are having a lovely day.
I would like to confirm that we have arranged for your cash reimbur*****t to be processed tomorrow. Depending on your banking institution, the funds should reflect in your account within 2–3 business days thereafter.
Should you require any further assistance, please do not hesitate to contact us.
Wishing you a wonderful day ahead.
Warm regards,
Charnu Du Preez
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply07 May 2026, 12:16
Official
Dear Nthabiseng,
I hope you are having a lovely day.
I would like to confirm that we have arranged for your cash reimbur*****t to be processed tomorrow. Depending on your banking institution, the funds should reflect in your account within 2–3 business days thereafter.
Should you require any further assistance, please do not hesitate to contact us.
Wishing you a wonderful day ahead.
Warm regards,
Charnu Du Preez
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I hope you are having a lovely day.
I would like to confirm that we have arranged for your cash reimbur*****t to be processed tomorrow. Depending on your banking institution, the funds should reflect in your account within 2–3 business days thereafter.
Should you require any further assistance, please do not hesitate to contact us.
Wishing you a wonderful day ahead.
Warm regards,
Charnu Du Preez
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
NR
Nthabiseng R's updateReviewer Update
10 May 2026, 13:27I’ve received my refund thank you
NR
Nthabiseng R's update10 May 2026, 13:27
Reviewer Update
I’ve received my refund thank you
Isabella Garcia's replyOfficial
13 May 2026, 11:05 Dear Nthabiseng,
I hope you are having a lovely day.
We are happy to hear that you have received your reimbur*****t.
Should you require any further assistance, please do not hesitate to contact us.
Wishing you a wonderful day ahead.
Warm regards,
Charnu Du Preez
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I hope you are having a lovely day.
We are happy to hear that you have received your reimbur*****t.
Should you require any further assistance, please do not hesitate to contact us.
Wishing you a wonderful day ahead.
Warm regards,
Charnu Du Preez
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply13 May 2026, 11:05
Official
Dear Nthabiseng,
I hope you are having a lovely day.
We are happy to hear that you have received your reimbur*****t.
Should you require any further assistance, please do not hesitate to contact us.
Wishing you a wonderful day ahead.
Warm regards,
Charnu Du Preez
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I hope you are having a lovely day.
We are happy to hear that you have received your reimbur*****t.
Should you require any further assistance, please do not hesitate to contact us.
Wishing you a wonderful day ahead.
Warm regards,
Charnu Du Preez
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za