1 reviews | Active since Apr 2025
Cancellation of Subscription
I have tried to cancel my membership or subscription since the beginning of the year. They said they would give me a call, but I have not once received a call since I tried to cancel. They told me that they would look into it, and now they have sent me a message about a package that has been delivered, which I deliberately told them not to send. I haven’t received anything. I am not going to pay for something that I can not afford or have not received. I wanted to cancel because I do not have the funds to pay for the package, but they would not listen to me. This leaves me with going to the bank, and with time, I do not have to cancel it.
I have called, I have sent emails. This is unacceptable, Isabella Garcia only cares about money and not their clients.
Thank you so much for reaching out and for sharing your experience with us.
We would like to sincerely apologise for the delay in attending to your request. We’ve recently experienced a high volume of queries and, although that’s certainly no excuse, please know that we have been working through each query as carefully and timeously as possible.
In line with our commitment to exceptional client service, I have made all the necessary arrangements based on our discussion and have sent a follow-up email to ensure everything is in order. Rest assured that your needs are our priority, and we are here to support you every step of the way.
Once again, we apologize for the frustration this has caused, and we appreciate your patience and understanding more than you know.
Wishing you a lovely day.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
Thank you so much for reaching out and for sharing your experience with us.
We would like to sincerely apologise for the delay in attending to your request. We’ve recently experienced a high volume of queries and, although that’s certainly no excuse, please know that we have been working through each query as carefully and timeously as possible.
In line with our commitment to exceptional client service, I have made all the necessary arrangements based on our discussion and have sent a follow-up email to ensure everything is in order. Rest assured that your needs are our priority, and we are here to support you every step of the way.
Once again, we apologize for the frustration this has caused, and we appreciate your patience and understanding more than you know.
Wishing you a lovely day.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd