NM
Nomfundo M

1 reviews | Active since Aug 2022

18 Aug 2022, 07:28

CANCELLATION OF SUBSCRIPTION ASAP

I was called by one of the Isabella Garcia consultant yesterday afternoon, and she explained a lot of things I didn't understand since I'm currently at my lowest due to losing my parents. Thereafter,I received an sms saying I'm a registered mandate and I honestly didn't approve anything on my bank app. but it now reflect that they will debit R350 from my account as from the 1st of next month. I can't afford such amount,really it's just a lot for me. So I'm kindly asking for the cancellation of the subscription since I haven't received any products from them as yet. I did send emails,please cancel it ASAP.

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Replies (1)
Isabella Garcia
Isabella Garcia's reply18 Aug 2022, 12:44
Official
Good day Nomfundo,
 
Thank you for bringing your complaint to our attention, we appreciate your feedback. 

I would like to confirm that you have already been assisted with your cancellation request.

We wish you the absolute best on your skincare journey going forward.
 
Please feel free to contact me should you have any other queries.
 
Have a wonderful day.
 
Warm regards,

Sulaine McGeer
Client Care Manager 
Isabella Garcia International (Pty) Ltd