MM
Meroline M
1 reviews | Active since Jan 2025
16 Jan 2026, 19:08
Cancellation of order
Ordered and was told it takes 4-6 working days of delivery even now I don’t have a tracking number or anything ,tried contacting them to cancel my order it’s still the same thing .i wouldn’t recommend it to anyone cause why would someone wait for something for along time like this ,at this point i just want to cancel the order I want my money back
Helpful (0)
Replies (3)0
Replies (3)
Isabella Garcia's replyOfficial
19 Jan 2026, 08:50Dear Meroline,
Thank you sincerely for taking the time to bring your concerns to our attention. I truly appreciate your patience and understanding as we work to resolve this matter. I attempted to reach you by phone but was unfortunately unable to connect with you.
After a thorough review, it appears there was an issue with the delivery address provided, which led to the inconvenience you experienced. I deeply regret any frustration or disruption this may have caused, as it is always our goal to ensure your experience with Isabella Garcia is seamless and enjoyable.
I have sent you a detailed email outlining the corrected information and a resolution, and I would be more than happy to personally assist you with any further questions or concerns.
Your satisfaction is incredibly important to us, and we are committed to making this right for you.
Wishing you a wonderful day ahead filled with ease and joy.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you sincerely for taking the time to bring your concerns to our attention. I truly appreciate your patience and understanding as we work to resolve this matter. I attempted to reach you by phone but was unfortunately unable to connect with you.
After a thorough review, it appears there was an issue with the delivery address provided, which led to the inconvenience you experienced. I deeply regret any frustration or disruption this may have caused, as it is always our goal to ensure your experience with Isabella Garcia is seamless and enjoyable.
I have sent you a detailed email outlining the corrected information and a resolution, and I would be more than happy to personally assist you with any further questions or concerns.
Your satisfaction is incredibly important to us, and we are committed to making this right for you.
Wishing you a wonderful day ahead filled with ease and joy.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply19 Jan 2026, 08:50
Official
Dear Meroline,
Thank you sincerely for taking the time to bring your concerns to our attention. I truly appreciate your patience and understanding as we work to resolve this matter. I attempted to reach you by phone but was unfortunately unable to connect with you.
After a thorough review, it appears there was an issue with the delivery address provided, which led to the inconvenience you experienced. I deeply regret any frustration or disruption this may have caused, as it is always our goal to ensure your experience with Isabella Garcia is seamless and enjoyable.
I have sent you a detailed email outlining the corrected information and a resolution, and I would be more than happy to personally assist you with any further questions or concerns.
Your satisfaction is incredibly important to us, and we are committed to making this right for you.
Wishing you a wonderful day ahead filled with ease and joy.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you sincerely for taking the time to bring your concerns to our attention. I truly appreciate your patience and understanding as we work to resolve this matter. I attempted to reach you by phone but was unfortunately unable to connect with you.
After a thorough review, it appears there was an issue with the delivery address provided, which led to the inconvenience you experienced. I deeply regret any frustration or disruption this may have caused, as it is always our goal to ensure your experience with Isabella Garcia is seamless and enjoyable.
I have sent you a detailed email outlining the corrected information and a resolution, and I would be more than happy to personally assist you with any further questions or concerns.
Your satisfaction is incredibly important to us, and we are committed to making this right for you.
Wishing you a wonderful day ahead filled with ease and joy.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
MM
Meroline M's updateReviewer Update
19 Jan 2026, 10:51I hear all that,I rep**** but there’s no resolution since that time,I just want my money back immediately just cancel the order cause why do I have to wait for days to hear from you
MM
Meroline M's update19 Jan 2026, 10:51
Reviewer Update
I hear all that,I rep**** but there’s no resolution since that time,I just want my money back immediately just cancel the order cause why do I have to wait for days to hear from you
Isabella Garcia's replyOfficial
19 Jan 2026, 11:59Dear Meroline,
Thank you for your message, and I truly appreciate your patience. I completely understand your frustration and sincerely apologise for any inconvenience this delay may have caused.
I have sent a final confirmation of arrangements on email.
Should you have any further questions or need any assistance, please don’t hesitate to reach out. I’m always here to support you personally.
With warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for your message, and I truly appreciate your patience. I completely understand your frustration and sincerely apologise for any inconvenience this delay may have caused.
I have sent a final confirmation of arrangements on email.
Should you have any further questions or need any assistance, please don’t hesitate to reach out. I’m always here to support you personally.
With warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply19 Jan 2026, 11:59
Official
Dear Meroline,
Thank you for your message, and I truly appreciate your patience. I completely understand your frustration and sincerely apologise for any inconvenience this delay may have caused.
I have sent a final confirmation of arrangements on email.
Should you have any further questions or need any assistance, please don’t hesitate to reach out. I’m always here to support you personally.
With warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for your message, and I truly appreciate your patience. I completely understand your frustration and sincerely apologise for any inconvenience this delay may have caused.
I have sent a final confirmation of arrangements on email.
Should you have any further questions or need any assistance, please don’t hesitate to reach out. I’m always here to support you personally.
With warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za