ST
Stacey-lee Tyler

1 reviews | Active since Apr 2020

28 Sept 2022, 09:32

CANCELLATION INSTRUCTIONS IGNORED

I would give no stars anyway my husband received a call was offered an ambassador box,he had accepted this box and was debited for over a year.When he queried the debit order,he told the agents in writing and in a telephone conversation that he does not want the products.He was ignored a 2nd box arrived and then started debiting.He did not pay as he said before delivery that he does not want this stuff and now his told he is liable for it,has a collection agent sent after him and told it was his job to courier the stuff back.HE SAID BEFORE HAND HE WANTS THIS CANCELLED AND NOTHING SENT.NOT PAYING FOR STUFF THAT WAS NOT REQUESTED

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Replies (1)
Isabella Garcia
Isabella Garcia's reply28 Sept 2022, 10:07
Official
 Dear Stacey-lee,
I hope you are having a lovely day!

Thank you for bringing this to our attention.

Please accept our sincerest apologies for the inconvenience you experienced in this regard.

I have referred to your husbands profile and can assure that all the necessary steps will be taken to assist him efficiently.

We will be contacting him further for arrangements in this regard.
Wishing you a wonderful day.
Warm regards,

Charlotte Ndlovu
Client Care Coordinator
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za