Cancellation Ignored, Marketing Continues

My experience with Isabella Garcia has been incredibly disappointing.The products did not work for me despite my giving them a fair chance and using them consistently. I have sensitive skin, and instead of seeing positive results, I experienced reactions that led me to decide that the products were simply not suitable for me.The real issue, however, began when I tried to cancel.When I contacted the company, I was advised that because I was outside of their 60-day cancellation window, my subscription could not be cancelled. I made it clear that I was not seeking a refund and that I was happy for them to keep all amounts already paid. My only request was that future debits stop and that no further products be sent to me.Despite sending emails and formally requesting cancellation, I have received no meaningful written response. Instead, I continue to receive marketing SMSs, calls, notifications about vouchers, VIP gifts and packages that I have repeatedly stated I do not want.As a customer, it is extremely frustrating to feel heard only when a payment is due or a product is being promoted, but ignored when raising concerns or requesting assistance.I have now reached the point where I am having to spend additional time and effort dealing with my bank to prevent future deductions, which could have been avoided had my concerns been addressed properly from the start.This review is not about the products themselves as much as it is about the customer service experience. A company's true test is how it treats customers when they wish to leave, and unfortunately my experience has left me feeling unheard, frustrated and disappointed.