Cancellation ignored

I received a massage that I will be getting a free review hamper in the next 2-3 weeks,I then tried calling customer service the phone was never picked up,I then sent an email and asked what that hamper for.the response I got was that it’s my yearly refill hamper which I’m getting since I was an ambassador this was never explained to me last year,the lady who was assisting me told me I’m buying face products which I will pay for the period of 12 months.i then asked the person who was assisting me via Email to cancel my ambassador membership and also cancel that scheduled delivery till today my emails no longer get answered to confirm cancellation.i want nothing to do with Isabella Gracia should this scheduled delivery and ambassador membership not be cancelled that on you my last debit for the items I bought last year is on the 27th of this month I did not sign up for any yearly supply.