Cancellation ignored

In August I paid my account finished and requested all future boxes to be cancelled as I have changed to a new cosmetic house. I was e-mailed by a Client Accounts Specialist informing me that she has not been able to confirm my cancellation as she was battling to get hold of me telephonically. I advised her that the cellphone number that they had on their system, was indeed incorrect and I provided my correct cellphone number. Since then, I have sent two e-mails to this lady AND have left messages for her to contact me but to no avail ... 2 Months after my cancellation and no reply from IG yet but I received another box today ... despite my cancellation in August!