CM
Christelle M
1 reviews | Active since Apr 2015
28 Jun 2019, 05:50
Cancellation ignored
I sent a message on their website a while ago stating that I dont want to continue with the loyalty programme anymore and to let me know what I need to do to to cancel. No one contacted me on my even though they state they will get back to you in 2-3 dats. Now I see an sms that a package has been sent, might I add to an address I dont work at anymore.
Helpful (0)
Replies (1)0
Replies (1)
Isabella Garcia's replyOfficial
28 Jun 2019, 09:04Dear Christelle,
I trust that you are well and thank you for taking my call this morning.
I would like to apologise once again for the technical difficulty we had regarding our emails and that your email was received and not responded to.
As discussed, I have sent through your request for cancellation and the relevant department will be in contact with you next week to assist you further.
It was a pleasure speaking to you and I wish you a wonderful weekend ahead!
Warm regards,
Faranaaz Joosub
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarciaint.co.za
I trust that you are well and thank you for taking my call this morning.
I would like to apologise once again for the technical difficulty we had regarding our emails and that your email was received and not responded to.
As discussed, I have sent through your request for cancellation and the relevant department will be in contact with you next week to assist you further.
It was a pleasure speaking to you and I wish you a wonderful weekend ahead!
Warm regards,
Faranaaz Joosub
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarciaint.co.za
Isabella Garcia's reply28 Jun 2019, 09:04
Official
Dear Christelle,
I trust that you are well and thank you for taking my call this morning.
I would like to apologise once again for the technical difficulty we had regarding our emails and that your email was received and not responded to.
As discussed, I have sent through your request for cancellation and the relevant department will be in contact with you next week to assist you further.
It was a pleasure speaking to you and I wish you a wonderful weekend ahead!
Warm regards,
Faranaaz Joosub
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarciaint.co.za
I trust that you are well and thank you for taking my call this morning.
I would like to apologise once again for the technical difficulty we had regarding our emails and that your email was received and not responded to.
As discussed, I have sent through your request for cancellation and the relevant department will be in contact with you next week to assist you further.
It was a pleasure speaking to you and I wish you a wonderful weekend ahead!
Warm regards,
Faranaaz Joosub
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarciaint.co.za