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carinakrogh C

1 reviews | Active since Aug 2016

29 Sept 2025, 15:07

Cancellation

I sent Isabella Garcia a message and called them, August and September, to cancel my subscription. I was promised that they will call me to cancel...I have been waiting for more than a month and am sure they will deduct a new installment for the products I did not ask for this month. This is nót how you do business, it is unacceptable.

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Replies (1)
Isabella Garcia
Isabella Garcia's reply29 Sept 2025, 16:45
Official
 Dear Carina,

I trust that you are well. 

Thank you sincerely for bringing your concerns to our attention—we truly value your feedback. We have been trying to reach you today to discuss and resolve your query, but it seems we haven’t been able to connect just yet. 

Rest assured, we will attempt to contact you again tomorrow.

Please accept our heartfelt apologies for any inconvenience you may have encountered. We are fully committed to ensuring that your experience with us is a positive one, and we look forward to providing you with even better service moving forward. 

Wishing you a delightful day. 

Warm regards, 
Andri Olivier
Client Care Assistant Manager 
Isabella Garcia International (Pty) Ltd
 www.isabellagarcia.co.za