NM
Nompilo M
1 reviews | Active since Jan 2025
16 Feb 2026, 15:59
Cancellation confirmation required
I spoke to a consultant today, and I advised her I want to cancel my Isabella Garcia. My LAST payment will be end of February 2026. I have received a message today saying my package is coming in the next 2-3 weeks. Please cancel this ASAP, as I am NOT paying for March. Please cancel with the courier that the package will not be delivered and cancel my subscription ASAP, as I stated above, my LAST payment will be in February. Please confirm with me that this instruction is clear and will happen, as I will not have funds in my account to pay after February.
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Replies (3)0
Replies (3)
Isabella Garcia's replyOfficial
16 Feb 2026, 19:44Dear Nompilo,
Thank you so much for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
Please rest assured that all arrangements we discussed telephonically have been attended to and confirmed via email. I will continue following up personally until the matter is fully resolved to your satisfaction.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to my email. Your satisfaction and peace of mind are of utmost importance to us.
Once again, I offer my heartfelt apologies for the inconvenience, and I thank you sincerely for allowing us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you so much for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
Please rest assured that all arrangements we discussed telephonically have been attended to and confirmed via email. I will continue following up personally until the matter is fully resolved to your satisfaction.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to my email. Your satisfaction and peace of mind are of utmost importance to us.
Once again, I offer my heartfelt apologies for the inconvenience, and I thank you sincerely for allowing us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply16 Feb 2026, 19:44
Official
Dear Nompilo,
Thank you so much for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
Please rest assured that all arrangements we discussed telephonically have been attended to and confirmed via email. I will continue following up personally until the matter is fully resolved to your satisfaction.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to my email. Your satisfaction and peace of mind are of utmost importance to us.
Once again, I offer my heartfelt apologies for the inconvenience, and I thank you sincerely for allowing us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you so much for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
Please rest assured that all arrangements we discussed telephonically have been attended to and confirmed via email. I will continue following up personally until the matter is fully resolved to your satisfaction.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to my email. Your satisfaction and peace of mind are of utmost importance to us.
Once again, I offer my heartfelt apologies for the inconvenience, and I thank you sincerely for allowing us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
NM
Nompilo M's updateReviewer Update
16 Feb 2026, 19:49Thank you
NM
Nompilo M's update16 Feb 2026, 19:49
Reviewer Update
Thank you
Isabella Garcia's replyOfficial
17 Feb 2026, 17:58Dear Nompilo,
It was truly a pleasure assisting you.
Please feel free to reach out to us at any time should there be anything further we may assist you with. We are always happy to help.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
It was truly a pleasure assisting you.
Please feel free to reach out to us at any time should there be anything further we may assist you with. We are always happy to help.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply17 Feb 2026, 17:58
Official
Dear Nompilo,
It was truly a pleasure assisting you.
Please feel free to reach out to us at any time should there be anything further we may assist you with. We are always happy to help.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
It was truly a pleasure assisting you.
Please feel free to reach out to us at any time should there be anything further we may assist you with. We are always happy to help.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za