Cancellation

Last year I ordered the 8 month package. Very friendly service. I cancelled the next package in advanced, and they confirmed my cancellation and said no more future packages will be sent out. My package that I did order was paid up in May 2019. In June 2019 they deducted again, and the courier was sent with a new package to the address that I'm not living at anymore. I contacted Isabella Garcia's customer care help line, and they apologized for their mistake, they see I did indeed cancelled any future parcels. They will reimburse the wrongfull debit-order which will take 10 - 14 working days. I cant wait 10 to 14 working days for my reimbur*****t, for a debit order that wasn't even suppose to be deducted in the first place. The consultants are very friendly when they advertise their products, but when some-one messed up with cancellations, you have to wait for a reimbur*****t 10-14 working days.