PI
Preetha I
1 reviews | Active since Dec 2016
22 May 2019, 14:41
Cancellation
I cancelled any future orders from Isabella via email, however was told that if it is not done telephonically then it wont be cancelled. I phoned them and was told that someone will phone me back this past Monday. I am yet to hear from them.
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Replies (1)
Isabella Garcia's replyOfficial
23 May 2019, 09:55Dear Preetha,
I trust that you well this morning.
Please accept my sincere apologies that no one has contacted you yet regarding your cancellation request.
Kindly be advised that I have tried contacting you on your cellphone number but to no avail unfortunately since yesterday, however I will try again later.
Alternatively, you may send an email to *** with a suitable time for me to contact you.
I look forward to hearing from you in order to resolve your complaint as swiftly as possible.
Faranaaz Joosub
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
Client Care: ***
www.isabellagarciaint.co.za
I trust that you well this morning.
Please accept my sincere apologies that no one has contacted you yet regarding your cancellation request.
Kindly be advised that I have tried contacting you on your cellphone number but to no avail unfortunately since yesterday, however I will try again later.
Alternatively, you may send an email to *** with a suitable time for me to contact you.
I look forward to hearing from you in order to resolve your complaint as swiftly as possible.
Faranaaz Joosub
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
Client Care: ***
www.isabellagarciaint.co.za
Isabella Garcia's reply23 May 2019, 09:55
Official
Dear Preetha,
I trust that you well this morning.
Please accept my sincere apologies that no one has contacted you yet regarding your cancellation request.
Kindly be advised that I have tried contacting you on your cellphone number but to no avail unfortunately since yesterday, however I will try again later.
Alternatively, you may send an email to *** with a suitable time for me to contact you.
I look forward to hearing from you in order to resolve your complaint as swiftly as possible.
Faranaaz Joosub
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
Client Care: ***
www.isabellagarciaint.co.za
I trust that you well this morning.
Please accept my sincere apologies that no one has contacted you yet regarding your cancellation request.
Kindly be advised that I have tried contacting you on your cellphone number but to no avail unfortunately since yesterday, however I will try again later.
Alternatively, you may send an email to *** with a suitable time for me to contact you.
I look forward to hearing from you in order to resolve your complaint as swiftly as possible.
Faranaaz Joosub
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
Client Care: ***
www.isabellagarciaint.co.za