Cancelation process

I had a very upsetting cancelation process with them via the telephone. I have send my email stating that I want to cancel my monthly subscription boxes (3-2 months prior) they always confirm have to confirm with a telephone call. The consultant Zanele called me earlier in the day I told her I was busy can she please call back later, but she wasn't exactly friendly the first time. Later the day I received her call also not very friendly but atleast professional. She told me she had to confirm the reason I want to cancel I told her that it was for financial reasons the 2 boxes were getting expensive and that I run out of the products and I have to buy other products in between while doing a monthly payment for the products. Then she suggested a price cut which I told her won't work. She even told me why don't I use the voucher, I can't do a monthly payment and pay extra for things. She eventually began the cancelation process. Where everything escalated she eventually twisted my words. I told her I want to cancel I don't want the products which she kept on twisting my words and saying that I don't want to cancel. This went on and eventually she ended the cancelation process. In future please don't let consultants twist customers words and when someone says the want to cancel via financial reasons please have the consultants respect their reasons. The previous year I wanted to cancel a box and before I had a chance to cancel the box the immediately send it without my notice. Just beware when canceling with them.