WM
Waheebah M
1 reviews | Active since Feb 2023
01 Feb 2023, 11:11
Cancelation of ambassador package
I contacted a consultant yesterday who advised me that I cannot cancel the ambassador package that was dropped off at my house. Per your T&Cs
I have not opened any of the items within the package. It has been proven possible to get this cancelled and get you to pick up your package. Per the below on your website I have given sufficient days to cancel.
Terms and conditions says I can cancel within 60days of receiving the delivery.
I request cancelation of the ambassador package contract and full refund of amount that was debited. Please come and collect your package.
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Replies (1)
Isabella Garcia's replyOfficial
01 Feb 2023, 11:35Dearest Waheebah,
It was such an honour and privilege to have spoken to you, and be of assistance to you today.
It was such an honour and privilege to have spoken to you, and be of assistance to you today.
Thank you for bringing your complaint to our attention we appreciate your feedback.
Please rest assured that I have made all the required arrangements as we discussed telephonically and will follow up with you via e-mail correspondence.
I would like to take this opportunity to thank you personally for your feedback and to express my sincere apologies for the inconvenience caused. We truly value you as our client, and we continuously strive to deliver good service and to build lasting relationships with our clients. Your feedback today is instrumental in helping us improve our service and operational processes.
We wish you the absolute best on your skincare journey going forward.
Warm Regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Please rest assured that I have made all the required arrangements as we discussed telephonically and will follow up with you via e-mail correspondence.
I would like to take this opportunity to thank you personally for your feedback and to express my sincere apologies for the inconvenience caused. We truly value you as our client, and we continuously strive to deliver good service and to build lasting relationships with our clients. Your feedback today is instrumental in helping us improve our service and operational processes.
We wish you the absolute best on your skincare journey going forward.
Warm Regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply01 Feb 2023, 11:35
Official
Dearest Waheebah,
It was such an honour and privilege to have spoken to you, and be of assistance to you today.
It was such an honour and privilege to have spoken to you, and be of assistance to you today.
Thank you for bringing your complaint to our attention we appreciate your feedback.
Please rest assured that I have made all the required arrangements as we discussed telephonically and will follow up with you via e-mail correspondence.
I would like to take this opportunity to thank you personally for your feedback and to express my sincere apologies for the inconvenience caused. We truly value you as our client, and we continuously strive to deliver good service and to build lasting relationships with our clients. Your feedback today is instrumental in helping us improve our service and operational processes.
We wish you the absolute best on your skincare journey going forward.
Warm Regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Please rest assured that I have made all the required arrangements as we discussed telephonically and will follow up with you via e-mail correspondence.
I would like to take this opportunity to thank you personally for your feedback and to express my sincere apologies for the inconvenience caused. We truly value you as our client, and we continuously strive to deliver good service and to build lasting relationships with our clients. Your feedback today is instrumental in helping us improve our service and operational processes.
We wish you the absolute best on your skincare journey going forward.
Warm Regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za