Cancelation of Ambassador package

I called and sent an email on the 23/01/2023 and was told my query was escalated for cancelation. after multiple emails I get a call that does not ring long enough for me to answer and an SMS to say they cannot cancel without a call. I want this ambassador package cancelled and your items collected and my money refunded ASAP please. I do not want to be told about lowering the installment or shortening the term. Per your T&C I can cancel within 60days I was well within that time. the fact that I now have to resort to these extremes to get a simple cancelation and refund is beyond me.