TT
Thokozile T
1 reviews | Active since May 2026
21 May 2026, 16:55
Cancel the debit because I'm done paying
Taking product was the thing I ever done. The company keeps debiting my account even when have finished paying. I did the cancelation but the keep money from my account.
Helpful (0)
Replies (2)0
Replies (2)
Isabella Garcia's replyOfficial
25 May 2026, 12:47 Dear Thokozile,
Thank you sincerely for taking the time to share your concerns with us. We truly appreciate your feedback, as it provides us with the opportunity to review your query and ensure we continue delivering the highest standard of service.
Please allow us 2–3 business days to thoroughly review the matter and provide you with a well-considered response. We will attend to this with the utmost care and revert to you as soon as possible with feedback.
In the meantime, please feel free to reach out should you have any additional information to share.
Wishing you a wonderful day ahead.
Warm regards,
Loané Kunz
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you sincerely for taking the time to share your concerns with us. We truly appreciate your feedback, as it provides us with the opportunity to review your query and ensure we continue delivering the highest standard of service.
Please allow us 2–3 business days to thoroughly review the matter and provide you with a well-considered response. We will attend to this with the utmost care and revert to you as soon as possible with feedback.
In the meantime, please feel free to reach out should you have any additional information to share.
Wishing you a wonderful day ahead.
Warm regards,
Loané Kunz
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply25 May 2026, 12:47
Official
Dear Thokozile,
Thank you sincerely for taking the time to share your concerns with us. We truly appreciate your feedback, as it provides us with the opportunity to review your query and ensure we continue delivering the highest standard of service.
Please allow us 2–3 business days to thoroughly review the matter and provide you with a well-considered response. We will attend to this with the utmost care and revert to you as soon as possible with feedback.
In the meantime, please feel free to reach out should you have any additional information to share.
Wishing you a wonderful day ahead.
Warm regards,
Loané Kunz
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you sincerely for taking the time to share your concerns with us. We truly appreciate your feedback, as it provides us with the opportunity to review your query and ensure we continue delivering the highest standard of service.
Please allow us 2–3 business days to thoroughly review the matter and provide you with a well-considered response. We will attend to this with the utmost care and revert to you as soon as possible with feedback.
In the meantime, please feel free to reach out should you have any additional information to share.
Wishing you a wonderful day ahead.
Warm regards,
Loané Kunz
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's replyOfficial
26 May 2026, 11:22Dear Thokozile,
Thank you so much for bringing this matter to our attention. I want to sincerely apologise for the frustration and inconvenience you have experienced. Please know that this is by no means reflective of the high standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
I have personally made all the arrangements via email and provided a resolution to ensure your matter is addressed promptly and thoroughly.
Should you have any further questions or require additional support, please feel free to respond directly to my email. We are committed to ensuring this matter is fully resolved to your satisfaction, and I will personally follow up to make sure everything is seamless.
Once again, please accept my heartfelt apologies for the inconvenience. Thank you for allowing us the opportunity to make this right; your trust and satisfaction mean so much to us.
Warmest regards,
Loané Kunz
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you so much for bringing this matter to our attention. I want to sincerely apologise for the frustration and inconvenience you have experienced. Please know that this is by no means reflective of the high standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
I have personally made all the arrangements via email and provided a resolution to ensure your matter is addressed promptly and thoroughly.
Should you have any further questions or require additional support, please feel free to respond directly to my email. We are committed to ensuring this matter is fully resolved to your satisfaction, and I will personally follow up to make sure everything is seamless.
Once again, please accept my heartfelt apologies for the inconvenience. Thank you for allowing us the opportunity to make this right; your trust and satisfaction mean so much to us.
Warmest regards,
Loané Kunz
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply26 May 2026, 11:22
Official
Dear Thokozile,
Thank you so much for bringing this matter to our attention. I want to sincerely apologise for the frustration and inconvenience you have experienced. Please know that this is by no means reflective of the high standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
I have personally made all the arrangements via email and provided a resolution to ensure your matter is addressed promptly and thoroughly.
Should you have any further questions or require additional support, please feel free to respond directly to my email. We are committed to ensuring this matter is fully resolved to your satisfaction, and I will personally follow up to make sure everything is seamless.
Once again, please accept my heartfelt apologies for the inconvenience. Thank you for allowing us the opportunity to make this right; your trust and satisfaction mean so much to us.
Warmest regards,
Loané Kunz
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you so much for bringing this matter to our attention. I want to sincerely apologise for the frustration and inconvenience you have experienced. Please know that this is by no means reflective of the high standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
I have personally made all the arrangements via email and provided a resolution to ensure your matter is addressed promptly and thoroughly.
Should you have any further questions or require additional support, please feel free to respond directly to my email. We are committed to ensuring this matter is fully resolved to your satisfaction, and I will personally follow up to make sure everything is seamless.
Once again, please accept my heartfelt apologies for the inconvenience. Thank you for allowing us the opportunity to make this right; your trust and satisfaction mean so much to us.
Warmest regards,
Loané Kunz
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za