MS
MOKGADI S
1 reviews | Active since Feb 2013
16 Feb 2026, 22:17
Cancel my order/ refund
Order made 5 weeks ago. I have been calling everyday to follow up. I have been told that they are escalating. No one replies to the emails. I want my refund, never deduct anything from my account t and cancel my subscription.
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Replies (1)
Isabella Garcia's replyOfficial
17 Feb 2026, 18:54Dear Mokgadi,
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the high standard of service we strive to provide, and I completely understand how upsetting this must have been.
We have done everything in our power, including seeking technical assistance, to load your order. I have personally arranged for urgent shipment to ensure it reaches you without further delay.
I have made all arrangements via email to resolve your remaining concerns.
Should you have any further questions, please respond directly to my email. I will personally follow up to ensure everything is seamless.
Once again, please accept my heartfelt apologies, and thank you for allowing us the opportunity to make this right.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the high standard of service we strive to provide, and I completely understand how upsetting this must have been.
We have done everything in our power, including seeking technical assistance, to load your order. I have personally arranged for urgent shipment to ensure it reaches you without further delay.
I have made all arrangements via email to resolve your remaining concerns.
Should you have any further questions, please respond directly to my email. I will personally follow up to ensure everything is seamless.
Once again, please accept my heartfelt apologies, and thank you for allowing us the opportunity to make this right.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply17 Feb 2026, 18:54
Official
Dear Mokgadi,
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the high standard of service we strive to provide, and I completely understand how upsetting this must have been.
We have done everything in our power, including seeking technical assistance, to load your order. I have personally arranged for urgent shipment to ensure it reaches you without further delay.
I have made all arrangements via email to resolve your remaining concerns.
Should you have any further questions, please respond directly to my email. I will personally follow up to ensure everything is seamless.
Once again, please accept my heartfelt apologies, and thank you for allowing us the opportunity to make this right.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the high standard of service we strive to provide, and I completely understand how upsetting this must have been.
We have done everything in our power, including seeking technical assistance, to load your order. I have personally arranged for urgent shipment to ensure it reaches you without further delay.
I have made all arrangements via email to resolve your remaining concerns.
Should you have any further questions, please respond directly to my email. I will personally follow up to ensure everything is seamless.
Once again, please accept my heartfelt apologies, and thank you for allowing us the opportunity to make this right.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za