Cancel my issabela Garcia subscription please

I wrote an email a few weeks ago requesting that my subscription and future orders be canceled. I provided the consultant the reason for me cancelation, that I am no longer employed and will not be able to meet the payments. She refused to assist me with canceling and rather asked me"Why did I take the subscription ". I informed her that I am the client and I am instructing her to cancel. She further told me she cannot cancel until she has given me all the options, I further told her that the options will not be viable for me as I am no longer working, she again asked me why did I take up the subscription. Please help me cancel this dam thing