Black Friday order not received!
I order 2x Black Friday deals on 29 November and received an email the same day to say my order would be sent or a consult would be in contact with me. On the Monday following I saw a missed call from IG and tried to return the call, as I presumed it was re my order. Not one of the options to reach someone to help me worked, I tried 1, 2, 3, 4, 5 and 6, and they are all mute. I then emailed them and received a response to say that my order had not yet been captured... 6 working days later!!?? I was told that i would be contacted today re my order and this has not happened. I have just tried to phone them again, and the same thing happened as the first time I phoned... all options 1-6 don't connect me with anyone to speak to, they are all mute once I have selected an option. This is shocking service and I am very disappointed. Perhaps this way I will get some sort of assistance!?
I trust that you are well and thank you for bringing this to our attention.
I have requested one of my Client Care Consultants to call you and arrange delivery as per your request. I do note that she has been in contact with you to make the necessary arrangements and your sale has been loaded onto our system.
I would like to extend my sincerest apologies for the lack of service that you have received and please note that this will surely be dealt with internally, as at Isabella Garcia we pride ourselves with excellent service.
Wishing you a wonderful week further.
Best regards,
Faranaaz Joosub
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I trust that you are well and thank you for bringing this to our attention.
I have requested one of my Client Care Consultants to call you and arrange delivery as per your request. I do note that she has been in contact with you to make the necessary arrangements and your sale has been loaded onto our system.
I would like to extend my sincerest apologies for the lack of service that you have received and please note that this will surely be dealt with internally, as at Isabella Garcia we pride ourselves with excellent service.
Wishing you a wonderful week further.
Best regards,
Faranaaz Joosub
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za