Biggest **** lines are down system error customer being overcharge for products I did not order they can not give me any proof of the order or what was ordered they keep on talking the same thing over n over in the email no phone contact lines are down it

Dear Cheryl,

Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. Please know that this is by no means reflective of the high standard of service we strive to uphold. I completely understand how concerning and upsetting this situation must have been for you, and I truly regret the distress caused.

As discussed during our telephonic conversation, I have escalated the matter for urgent attention. Please be assured that I will continue to actively follow up and monitor the progress until the matter is fully resolved.

Should you have any further questions or require any additional assistance in the interim, please do not hesitate to respond directly to my email. Your satisfaction remains our priority, and we are fully committed to ensuring a fair and satisfactory outcome.

Once again, please accept my sincere apologies for the inconvenience caused, and thank you for affording us the opportunity to rectify this matter.

Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za