BEWARE!! This company should come with a big red warning label!!

I am sure many of you reading posts will agree that sales persons will constantly hound you with calls during working hours to sell you products, everyone with a different story about what's going on in the company.

I have sensitive skin, I had advised sales consultants that I had products from previous hampers that were unopened and unused, many times, each one assuring me that all I need to do is "send back the products you are not using for a refund" all in an effort of closing another sale.

On the sales calls, all seems great and well and a refund is SO EASY!! Deferred payment terms to make your life convenient and refunds with no concept of time. I have been a client of Isabella Garcia for 3 years now, month after month ensuring a successful debit off my account on a article clerk salary.

But now all of sudden because "my hampers are fully paid up the products cannot be collected" from consultant one, who, by the way, hung up the call on me! and "we can only refund you during a 60 day period", "your hamper is past 60 days so we cannot refund you", "we are still going to take off the last debit on your account on the 3rd of May" and "there is nothing I can do" from consultant two, who spent the call regurgitating the above policies completely different from consultant one! With no possibility of a cancellation of the debit order or refund thereof I might add! Just a call from someone else 3 days later while in the meantime I wait to watch the debit go off my account.

I feel compelled to warn everyone of you that wish to have any dealings with this company, its honestly shocking!

To be fair on the products the facewash, toner and control complex work like a dream on my skin and I am happy to share that feedback with anyone.

But the only solution Consultant 1 and 2 could only offer me was the suggestion of gifting the products to other people.. What do I look like? Mother claus?! To give away 24 flawlessly brand new, sealed in original packaging products?? Which let me tell you could not be differentiated to inventory lying in their warehouse in any way, since their are no expiry dates printed. Oh and yes I did the math, I am supposed to gift products to the total value of R5 836.70!

As the customer, on both calls instead of ranting and raving.. I provided feasible solutions in which both parties could benefit. I will have no choice but to sell these products privately so I suggested that I be charged a 10% penalty for being late, I accept and respect anyone's policies so I was willing to compromise on the value of the products based on this, I mean is what SARS does when you are late!

That way the company can still make a sale on the products I opened and 10% on the products I will never in my lifetime ever use!! Which can easily be packaged and sold to the next willing person, make an additional 10% profit on the next person.. saving us all from hassles!

I even told consultant one that I would send back the free gifts if she wanted which also haven't been opened and are in the same condition I received it because I have no intention of de*****ing the company in any way, I just want to always conduct and associate myself with integrity.

Consultant two was worse, pass my number on to another department so they can remove my details from the system. That's rich!! Take payments when it suits you, remove me off your system when I no longer profit you. She would not even entertain the policy given by consultant one that "products can't be collected if fully paid up" Hello?! I am still paying and u still won't help me?!

Please ladies, your skin and caring for yourself is all super important but so is your emotional well being and the legacy you leave behind based on who you choose to associate with. When it comes to selling the consultants are the most helpful in the world, taking money is second nature but any chance that you need a refund from customer service you have a better chance at watching ***s fly, the company is so divisionally messed up its not even funny, choose wisely!