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Ducxie I

1 reviews | Active since Aug 2025

07 Aug 2025, 16:50

Before I can talk about their amazing allergy friendly products, I didn't receive communication about my order and how it will be delivered

Before I can talk about their amazing allergy friendly products, I didn't receive communication about my order and how it will be delivered. Well, except for the day I paid and got the 4 - 6 working days email and no communication whatsoever after that.. As soon as I placed a query about tracking my order Amukelani Matsala stepped in, helped and gave me a 75% off perfume voucher.. I don't wanna lie and say that didn't didn't make me happy.. Yes, my order was delivered day after the query 'cause I sent it at night.. and the products are amazing, refreshing, soothing, there's a lot I can say.. I would recommend.. I have nothing bad to say.. Zandile Madoda also helped.. the staff is very helpful and quick to respond.. when they say "we will respond within 48 hours" they mean it.. I really hope they stick to it 'cause there's nothing that I loovee more than good customer service🤍

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Replies (1)
Isabella Garcia
Isabella Garcia's reply08 Aug 2025, 08:48
Official
Dear Ducxie,

Thank you so much for your thoughtful review and for sharing your experience with us. We’re truly happy to hear that you’re enjoying our products and that Amukelani and Zandile were able to assist you quickly and make things right.

It’s wonderful to know that our team’s efforts left a positive impression and that you’d recommend us. Your kind words motivate us to keep delivering both great products and excellent service.

We look forward to welcoming you back soon! 

Best regards,
Charlene Sheoraj
Client Care Administrator
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za