HM
Harold M
1 reviews | Active since May 2012
04 Feb 2026, 11:05
Becareful of ******* deductions
I feel ****med by thie company. I am unable to stop the ******* deductions. Their phone line not answered. I emailed Cayleigh Hunkin, the Specialised Client Liaison but not helping. I am losing money and there is no way of recovering or stoping the ******* deductions.
Helpful (0)
Replies (3)0
Replies (3)
Isabella Garcia's replyOfficial
04 Feb 2026, 15:26Dear Harold,
Thank you so much for bringing this matter to our attention. Please accept my sincere apologies for the frustration and inconvenience you have experienced. I want to assure you that this is by no means reflective of the high standard of service we strive to uphold. I fully understand how concerning and upsetting this situation must have been, and I truly regret the impact it has had on you.
I did attempt to reach you telephonically but was unfortunately unable to connect with you. As a result, I have personally attended to this matter via email and ensured that all necessary arrangements have been made, along with a clear resolution, to address your concerns promptly and thoroughly.
Should you have any further questions or require additional support, please feel free to respond directly to my email. We are fully committed to ensuring that this matter is resolved to your complete satisfaction, and I will personally follow up to ensure everything proceeds smoothly and seamlessly.
Once again, please accept my heartfelt apologies for the inconvenience caused. Thank you for allowing us the opportunity to make this right—your trust and satisfaction truly mean a great deal to us.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you so much for bringing this matter to our attention. Please accept my sincere apologies for the frustration and inconvenience you have experienced. I want to assure you that this is by no means reflective of the high standard of service we strive to uphold. I fully understand how concerning and upsetting this situation must have been, and I truly regret the impact it has had on you.
I did attempt to reach you telephonically but was unfortunately unable to connect with you. As a result, I have personally attended to this matter via email and ensured that all necessary arrangements have been made, along with a clear resolution, to address your concerns promptly and thoroughly.
Should you have any further questions or require additional support, please feel free to respond directly to my email. We are fully committed to ensuring that this matter is resolved to your complete satisfaction, and I will personally follow up to ensure everything proceeds smoothly and seamlessly.
Once again, please accept my heartfelt apologies for the inconvenience caused. Thank you for allowing us the opportunity to make this right—your trust and satisfaction truly mean a great deal to us.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply04 Feb 2026, 15:26
Official
Dear Harold,
Thank you so much for bringing this matter to our attention. Please accept my sincere apologies for the frustration and inconvenience you have experienced. I want to assure you that this is by no means reflective of the high standard of service we strive to uphold. I fully understand how concerning and upsetting this situation must have been, and I truly regret the impact it has had on you.
I did attempt to reach you telephonically but was unfortunately unable to connect with you. As a result, I have personally attended to this matter via email and ensured that all necessary arrangements have been made, along with a clear resolution, to address your concerns promptly and thoroughly.
Should you have any further questions or require additional support, please feel free to respond directly to my email. We are fully committed to ensuring that this matter is resolved to your complete satisfaction, and I will personally follow up to ensure everything proceeds smoothly and seamlessly.
Once again, please accept my heartfelt apologies for the inconvenience caused. Thank you for allowing us the opportunity to make this right—your trust and satisfaction truly mean a great deal to us.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you so much for bringing this matter to our attention. Please accept my sincere apologies for the frustration and inconvenience you have experienced. I want to assure you that this is by no means reflective of the high standard of service we strive to uphold. I fully understand how concerning and upsetting this situation must have been, and I truly regret the impact it has had on you.
I did attempt to reach you telephonically but was unfortunately unable to connect with you. As a result, I have personally attended to this matter via email and ensured that all necessary arrangements have been made, along with a clear resolution, to address your concerns promptly and thoroughly.
Should you have any further questions or require additional support, please feel free to respond directly to my email. We are fully committed to ensuring that this matter is resolved to your complete satisfaction, and I will personally follow up to ensure everything proceeds smoothly and seamlessly.
Once again, please accept my heartfelt apologies for the inconvenience caused. Thank you for allowing us the opportunity to make this right—your trust and satisfaction truly mean a great deal to us.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
HM
Harold M's updateReviewer Update
08 Jul 2026, 17:40Hi Andri
Hope you're well.
Please assist with the same matter. The system is double charging me again.
This is so tiring. I referred the matter to the client services but seams they cannot comprehend.
Harold ***
Hope you're well.
Please assist with the same matter. The system is double charging me again.
This is so tiring. I referred the matter to the client services but seams they cannot comprehend.
Harold ***
HM
Harold M's update08 Jul 2026, 17:40
Reviewer Update
Hi Andri
Hope you're well.
Please assist with the same matter. The system is double charging me again.
This is so tiring. I referred the matter to the client services but seams they cannot comprehend.
Harold ***
Hope you're well.
Please assist with the same matter. The system is double charging me again.
This is so tiring. I referred the matter to the client services but seams they cannot comprehend.
Harold ***
Isabella Garcia's replyOfficial
31 Jul 2026, 10:00Dear Harold,
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the standard of service we strive to provide, and I fully understand how concerning and upsetting this situation must have been for you.
Please be assured that the matter has already been attended to and that all arrangements discussed have been completed and confirmed via email.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to my email. We remain committed to ensuring that this matter is resolved to your satisfaction.
Once again, please accept my sincere apologies for the inconvenience caused, and thank you for allowing us the opportunity to make this right.
Wishing you a pleasant day ahead.
Warm regards,
Ashley Deacon
Client Care Administrator
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the standard of service we strive to provide, and I fully understand how concerning and upsetting this situation must have been for you.
Please be assured that the matter has already been attended to and that all arrangements discussed have been completed and confirmed via email.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to my email. We remain committed to ensuring that this matter is resolved to your satisfaction.
Once again, please accept my sincere apologies for the inconvenience caused, and thank you for allowing us the opportunity to make this right.
Wishing you a pleasant day ahead.
Warm regards,
Ashley Deacon
Client Care Administrator
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply31 Jul 2026, 10:00
Official
Dear Harold,
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the standard of service we strive to provide, and I fully understand how concerning and upsetting this situation must have been for you.
Please be assured that the matter has already been attended to and that all arrangements discussed have been completed and confirmed via email.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to my email. We remain committed to ensuring that this matter is resolved to your satisfaction.
Once again, please accept my sincere apologies for the inconvenience caused, and thank you for allowing us the opportunity to make this right.
Wishing you a pleasant day ahead.
Warm regards,
Ashley Deacon
Client Care Administrator
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the standard of service we strive to provide, and I fully understand how concerning and upsetting this situation must have been for you.
Please be assured that the matter has already been attended to and that all arrangements discussed have been completed and confirmed via email.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to my email. We remain committed to ensuring that this matter is resolved to your satisfaction.
Once again, please accept my sincere apologies for the inconvenience caused, and thank you for allowing us the opportunity to make this right.
Wishing you a pleasant day ahead.
Warm regards,
Ashley Deacon
Client Care Administrator
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za