Beauty box Subscription

I was called by the consultant on the 28 of August 2026, in the conversation it wasn’t clearly highlighted that you’ll be receiving 1 beauty package and paying it for 12 months without receiving another one. That doesn’t make sense to me at all, so upon making my research on the same day . I contacted them via various ways and asked to cancel my subscription as I’m no longer interested. At first I said I want to change my bank details and I received a response quickly and they wanted to help with changing my bank details. But when I re highlighted that I am no longer interested, I’m told different stories. One I don’t have an active order but the debit order is still showing which was initiated for 1 October 2026. Then I’m told that a consultant will call within 14 days but when it was about changing banking details they were available to helpful immediately. I am now sent from pillar to post and told that the 1st debit order has already been submitted. How when I asked for the thing to be cancelled on the 31st of August and you still want to deduct my money on the 1st of October. I am really annoyed now, this is bad customer service and I’m very much convinced that I want nothing to do with Isabella. Also please stop sending me welcoming messages and gaslighting me . Can anything connecting me to Isabella be cancelled and may I never be called again. Please remove the debit order, I don’t want any of your products. I’m highly not interested at all.