YM
Yolanda M
1 reviews | Active since Jul 2020
23 Feb 2026, 13:24
Beauty box ****
It is up until date that I am awaiting your response via email. I do not want the box that you sent me. I called last year after I was diagnosed with cancer to report that I would like to cancel after paying up as my financials are not looking good and I made sure that I pay and finish in time so that I get you out of the way.
Please reply to my email and organise collection for the box sent. I will not have money to pay it.
I tried your facebook channel as well but you are not getting back to me and at the moment I am starting to think that this whole thing is a ****. When you want to join you get 200 call a day when you cancel you wait weeks for the agent to get back to you.
Thank you
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Replies (1)
Isabella Garcia's replyOfficial
23 Feb 2026, 13:58 Dear Yolanda,
Thank you so much for bringing this matter to our attention. I want to sincerely apologise for the frustration and inconvenience you have experienced. Please know that this is by no means reflective of the high standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
I have personally made all the arrangements via email and provided a resolution to ensure your matter is addressed promptly and thoroughly.
Should you have any further questions or require additional support, please feel free to respond directly to my email. We are committed to ensuring this matter is fully resolved to your satisfaction, and I will personally follow up to make sure everything is seamless.
Once again, please accept my heartfelt apologies for the inconvenience. Thank you for allowing us the opportunity to make this right; your trust and satisfaction mean so much to us.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you so much for bringing this matter to our attention. I want to sincerely apologise for the frustration and inconvenience you have experienced. Please know that this is by no means reflective of the high standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
I have personally made all the arrangements via email and provided a resolution to ensure your matter is addressed promptly and thoroughly.
Should you have any further questions or require additional support, please feel free to respond directly to my email. We are committed to ensuring this matter is fully resolved to your satisfaction, and I will personally follow up to make sure everything is seamless.
Once again, please accept my heartfelt apologies for the inconvenience. Thank you for allowing us the opportunity to make this right; your trust and satisfaction mean so much to us.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply23 Feb 2026, 13:58
Official
Dear Yolanda,
Thank you so much for bringing this matter to our attention. I want to sincerely apologise for the frustration and inconvenience you have experienced. Please know that this is by no means reflective of the high standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
I have personally made all the arrangements via email and provided a resolution to ensure your matter is addressed promptly and thoroughly.
Should you have any further questions or require additional support, please feel free to respond directly to my email. We are committed to ensuring this matter is fully resolved to your satisfaction, and I will personally follow up to make sure everything is seamless.
Once again, please accept my heartfelt apologies for the inconvenience. Thank you for allowing us the opportunity to make this right; your trust and satisfaction mean so much to us.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you so much for bringing this matter to our attention. I want to sincerely apologise for the frustration and inconvenience you have experienced. Please know that this is by no means reflective of the high standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
I have personally made all the arrangements via email and provided a resolution to ensure your matter is addressed promptly and thoroughly.
Should you have any further questions or require additional support, please feel free to respond directly to my email. We are committed to ensuring this matter is fully resolved to your satisfaction, and I will personally follow up to make sure everything is seamless.
Once again, please accept my heartfelt apologies for the inconvenience. Thank you for allowing us the opportunity to make this right; your trust and satisfaction mean so much to us.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za