Be Fair and Reasonable

The BIGGEST MISTAKE OF MY LIFE WAS TO LISTEN TO ALL THE PROMISES when I purchased the Isabella Garcia Ambassador skincare package, expecting products tailored to my skin type. There was no improvement but to make matters worse, My Skin developed a Redness that not even concealer could hide!!!!!! The customer service has been a nightmare. While the agent responds quickly via email, they keep sending the same generic, pre-scripted responses, completely ignoring my complaints and concerns...I HAVE EXPLAINED THOROUGHLY THAT I DON'T WANT A REFUND FOR THE ITEMS I HAVE OPENED. THE PRODUCTS DOES NOT AGREE WITH MY SKIN PERIOD - I CANNOT DAMAGE MY FACE FURTHER!!!! I asked them to take back the items unused as what must I do with it now. The product is defective in terms that it doesn't agree with my skin. Then the consultant wants to be cheeky and Rude... Is this the type of Service delivery that Isabella Garcia wants to deliver then the world should know. I have the Right to accountability by suppliers. Right to fair value, good quality and SAFETY OF A PRODUCT . Right to fair, just and reasonable terms and CONDITIONS.