ME
Madelese E

1 reviews | Active since Apr 2024

06 Apr 2024, 13:31

Be Careful

Good day,

I've experienced the worst sevice ever with this company. In January 2024 one of their reps gave me a call to sell one of their products, I informed the lady that I am not interested at the time and that she can call me back in March 2024. To my dismay, the lady never called however, their company did send me products that I never purchsed and on top of that they deducted money from out of my account. Before they even deducted money I sent them an email about it and their automatic reply was they will get back to me within 48 hours and it has now been over 2 weeks and still no feedback and on top of that money out of my account.

May I just add that this is not the first time that they send me stuff wihout my consent, but the second. I let it slide the previous year, but not this year.

I am so frustrated and just want this to be resolved. For any potential clients/ customers, be careful for what you get yourself into, because it is not easy getting out of it.

0
Replies (1)
Isabella Garcia
Isabella Garcia's reply08 Apr 2024, 07:19
Official
Dear Madelese, 

 I hope you are having a lovely day!

Thank you for bringing your complaint to our attention we appreciate your feedback. 

I will attempt to call you back at 10:00 as requested this morning to resolve this matter for you.

We are truly sorry for any inconvenience that you have experienced and will most definitely strive to offer you better service in the future. 

Wishing you a lovely day.
Warm Regards,
Andri Olivier
Client Care Assistant Manager