Bad service with harsh products on skin

Dear Charity,

Thank you so much for taking the time to share your experience. We are truly sorry to hear about the discomfort you experienced and fully understand how upsetting unexpected skin reactions, such as irritation or burning, can be. Please know that your wellbeing is extremely important to us, and we genuinely care about every client’s experience. Your feedback allows us to listen, learn, and ensure that every individual feels supported and confident in their skincare journey.

Our skincare range is dermatologically approved, clinically tested, and developed with the highest standards of safety, quality, and care. Each product undergoes rigorous testing by qualified dermatologists and formulation chemists to ensure both safety and effectiveness. That said, we recognise that every person’s skin is unique, and while reactions are uncommon, they can occasionally occur due to individual sensitivities, product suitability, or other personal factors.

I have personally made all the arrangements via email and provided a resolution to ensure your matter is addressed promptly, thoroughly, and with the attention and care you deserve. We hope this demonstrates our commitment to you and all our clients, as we strive to provide service that is not only professional but also compassionate, supportive, and personalised.

Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za