BAD SERVICE FROM ISABELLA GARCIA

I bought some products from Isabella Garcia, Royal Jelly Cellual Active (30ml), Caviar Cellular Active (30ml) and the Vitamen C and Hyaluronic Celluar Active (25ml). The products arrived on 2nd week in October 2018. I was told if the products do not work on my skin, I can return them and will receive a full reimbur*****t. I started using the Royal Jelly Cellular active product and within a week it had burnt my skin and left dark marks on it. I stopped using the product as it was not working for my skin. I sent an email to Isabella Carcia 22 November 2018 to inform them that my skin had a bad reaction to their products and that I would be returning all the products. On 6 December I spoke to a consultant named Trudy who said she would arrangefor collection which finally happened on 19 December 2018. Today I received a call from a consultant in the returns section to say the goods were damaged when they received them and that i must still pay for the products I did not use and they will still debit my account whether Iuse the products or not.

The Terms and conditions clearly state that if goods are retured under 60 days I will get a refund and my reason was very valid for returning goods as it burnt my skin. I will be taking this to the Consumer council as I feel I have been treated very unfairly.