FZ
Fikile Z
1 reviews | Active since Dec 2025
15 Dec 2025, 08:38
Bad service for Isabella garcia
Good day.
I have been sending emails a several times now,
But no one as bothered to call me back regarding my request.
I bought your facial products in October 2025
And started using them 3 days later- lately I have noted that your products are burning my skin ( under my eyes ) and making my darker then it was. I have decided that will send back your products to your head office in Sandton. And inform my bank to block you from taking my money. Cause no matter how many emails I have sent no one as bothered to get back at me. But yet when you want sales you call us none stop
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Replies (1)
Isabella Garcia's replyOfficial
15 Dec 2025, 11:03Dear Fikile,
Thank you so much for taking the time to speak with me today. It was truly a pleasure connecting with you, and I appreciate the opportunity to assist you, even under these circumstances.
Thank you for your openness in allowing me to clarify our processes and procedures. Please accept our sincere apologies for any misunderstanding. I would like to reassure you that all the necessary arrangements have been made exactly as discussed. I have also sent a follow-up email to ensure everything is clearly documented and in place.
We are genuinely sorry for any inconvenience you may have experienced. Please know that your well-being is very important to us, and we remain fully committed to providing you with the highest level of care, support, and service.
Wishing you a wonderful rest of your day.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you so much for taking the time to speak with me today. It was truly a pleasure connecting with you, and I appreciate the opportunity to assist you, even under these circumstances.
Thank you for your openness in allowing me to clarify our processes and procedures. Please accept our sincere apologies for any misunderstanding. I would like to reassure you that all the necessary arrangements have been made exactly as discussed. I have also sent a follow-up email to ensure everything is clearly documented and in place.
We are genuinely sorry for any inconvenience you may have experienced. Please know that your well-being is very important to us, and we remain fully committed to providing you with the highest level of care, support, and service.
Wishing you a wonderful rest of your day.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply15 Dec 2025, 11:03
Official
Dear Fikile,
Thank you so much for taking the time to speak with me today. It was truly a pleasure connecting with you, and I appreciate the opportunity to assist you, even under these circumstances.
Thank you for your openness in allowing me to clarify our processes and procedures. Please accept our sincere apologies for any misunderstanding. I would like to reassure you that all the necessary arrangements have been made exactly as discussed. I have also sent a follow-up email to ensure everything is clearly documented and in place.
We are genuinely sorry for any inconvenience you may have experienced. Please know that your well-being is very important to us, and we remain fully committed to providing you with the highest level of care, support, and service.
Wishing you a wonderful rest of your day.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you so much for taking the time to speak with me today. It was truly a pleasure connecting with you, and I appreciate the opportunity to assist you, even under these circumstances.
Thank you for your openness in allowing me to clarify our processes and procedures. Please accept our sincere apologies for any misunderstanding. I would like to reassure you that all the necessary arrangements have been made exactly as discussed. I have also sent a follow-up email to ensure everything is clearly documented and in place.
We are genuinely sorry for any inconvenience you may have experienced. Please know that your well-being is very important to us, and we remain fully committed to providing you with the highest level of care, support, and service.
Wishing you a wonderful rest of your day.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za