BAD SERVICE - COMPANIES NEGLIGENCE.

<p>On the 31st of March 217 the following email was sent to Isabella Garcia</p> <p>I have received an SMS stating that Dawn Wing will come and collect a product from me.<br /> </p> <p>Firstly, I do not have the parcel anymore as I threw it away because of no pick up from Isabella Garcia. That parcel was delivered in October / November to me. I phoned that same day asking for pick-up of the products. Until now no one have phoned me or arranged anything with me regarding the parcel then out of the blue I get an SMS. To be quite honest I will not be held responsible for Isabell’s Garcia’s negligence in this matter and this product was delivered 5 months ago to me. Like previously mentioned I threw it away as I do not wish to use any of your products.</p> <p>You service is not up to standard and now you want to pick up the products and you did not even phone to ask if I am available for that time or date etc. Just an SMS stating that it will be picked up. Dawn wing will come here with nothing to be picked up as the products are somewhere in the trash.</p> <p>If you try to debit my account I will act as I did not give number 1, permission for any products to be delivered to me and number 2 for any debit from my account for that products. I will take this matter to the ombudsman if any deductions are made.</p> <p>On the 6th of April, a lady from Isabella Garcia phoned me and was rude regarding the whole situation, she did not understand what I was saying and what I have explained to her, nobody came in contact with me once again after my email and only got in contact today. It is almost a week later. The lady blamed me and expected me to do their jobs for them. According to her, I needed to follow up on why the parcel has not yet been collected, that is not my responsibility to check if someone is doing their job by arranging a pick-up of products. The box was laying in my cupboard for 5 months and I threw it away as no pick up was made and I am not using Isabella Garcia products as I get ****les from their products. The lady then insisted that I will be paying for the products because someone needs to be held accountable for it... WHY ME???? IT WAS NOT MY JOB TO PHONE EVRYDAY TO ARRANGE PICK UP, IT IS YOUR JOB. She told me that they will debit my bank account and I told her I did not give any permission and I will go to the ombudsman and she said to me I can go to the ombudsman it is fine. So, I will take the matter further as I will not be held responsible for YOUR COMPANIES NEGLIGENCE. Your staff are rude and don’t understand a word someone is saying.</p>