ZZ
Zanele Z
1 reviews | Active since Mar 2024
27 Nov 2025, 10:20
Bad service
Since the deduct on the 6th November but no deliver was made, i’ve sent the email that i want to cancel and they should stop deducting because i don’t want their product any more but seems my email are getting ignored. I’ve tried to call but no success. What should i do? I DON’T WANT YOUR PRODUCT ANYMORE
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Replies (1)
Isabella Garcia's replyOfficial
27 Nov 2025, 17:43Dear Zanele,
I hope you are having a truly lovely day.
Thank you so much for bringing your concern to our attention. Your feedback is incredibly valuable, as it helps us continually improve our service and ensure that every interaction with Isabella Garcia is a positive and reassuring experience.
I attempted to contact you telephonically but was unfortunately unable to reach you. As such, I ensured to follow up with you promptly via email.
Kindly note that we recently transitioned to a new system and, regrettably, experienced a few delays during this period. Additionally, Isabella Garcia products are typically delivered within 10–14 working days after the first successful deduction from a client’s account. This delivery window ensures that all account details are fully aligned and also serves as a security deposit for the remaining balance on the order.
Please accept our sincere apologies for any inconvenience this may have caused.
We remain committed to providing you with the highest standard of service and will continue striving for excellence in every aspect of your journey with us.
Wishing you a wonderful evening.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I hope you are having a truly lovely day.
Thank you so much for bringing your concern to our attention. Your feedback is incredibly valuable, as it helps us continually improve our service and ensure that every interaction with Isabella Garcia is a positive and reassuring experience.
I attempted to contact you telephonically but was unfortunately unable to reach you. As such, I ensured to follow up with you promptly via email.
Kindly note that we recently transitioned to a new system and, regrettably, experienced a few delays during this period. Additionally, Isabella Garcia products are typically delivered within 10–14 working days after the first successful deduction from a client’s account. This delivery window ensures that all account details are fully aligned and also serves as a security deposit for the remaining balance on the order.
Please accept our sincere apologies for any inconvenience this may have caused.
We remain committed to providing you with the highest standard of service and will continue striving for excellence in every aspect of your journey with us.
Wishing you a wonderful evening.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply27 Nov 2025, 17:43
Official
Dear Zanele,
I hope you are having a truly lovely day.
Thank you so much for bringing your concern to our attention. Your feedback is incredibly valuable, as it helps us continually improve our service and ensure that every interaction with Isabella Garcia is a positive and reassuring experience.
I attempted to contact you telephonically but was unfortunately unable to reach you. As such, I ensured to follow up with you promptly via email.
Kindly note that we recently transitioned to a new system and, regrettably, experienced a few delays during this period. Additionally, Isabella Garcia products are typically delivered within 10–14 working days after the first successful deduction from a client’s account. This delivery window ensures that all account details are fully aligned and also serves as a security deposit for the remaining balance on the order.
Please accept our sincere apologies for any inconvenience this may have caused.
We remain committed to providing you with the highest standard of service and will continue striving for excellence in every aspect of your journey with us.
Wishing you a wonderful evening.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I hope you are having a truly lovely day.
Thank you so much for bringing your concern to our attention. Your feedback is incredibly valuable, as it helps us continually improve our service and ensure that every interaction with Isabella Garcia is a positive and reassuring experience.
I attempted to contact you telephonically but was unfortunately unable to reach you. As such, I ensured to follow up with you promptly via email.
Kindly note that we recently transitioned to a new system and, regrettably, experienced a few delays during this period. Additionally, Isabella Garcia products are typically delivered within 10–14 working days after the first successful deduction from a client’s account. This delivery window ensures that all account details are fully aligned and also serves as a security deposit for the remaining balance on the order.
Please accept our sincere apologies for any inconvenience this may have caused.
We remain committed to providing you with the highest standard of service and will continue striving for excellence in every aspect of your journey with us.
Wishing you a wonderful evening.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za