TN
Taryn N

1 reviews | Active since May 2013

13 Apr 2015, 15:41

Bad service

I did get the Isabella Garcia sample products delivered to my work address as security signed for it. It was left on my desk over the weekend and when I got back it was gone. The lady called me last week for feed back on the products but I could not give her any as I did not use it. She then said I should go onto the website and send them an email which I did. I then got an email from Anastasia Romanos saying - Unfortunately as we have previously sent you samples we are unable to send you more. However, should you wish we can forward you our Starter Pack price list.<br> I did not ask for another set of samples. I just did what the lady from their customer service suggested.<br> If this is what your service is like I would certainly not buy your products!!!<br> <br>

0
Replies (1)
Isabella Garcia
Isabella Garcia's reply14 Apr 2015, 09:11
Official
Hello Tarynnaidoo18,

Thank you for informing us about your complaint.

At Isabella Garcia, we take pride in our clients' satisfaction. Unfortunately, we did not meet your, or our own, expectations.

As telephonically discussed we have taken steps to rectify the situation and it will be dealt with internally.

Kind regards,

Willize Blake
Isabella Garcia International (Pty) Ltd
Client Care: ***
www.isabellagarcia.co.za