SK
Sipokazi K
1 reviews | Active since Jul 2021
12 Jan 2026, 07:32
Bad service
Money debited end of December, no delivery as promised, their phones not working and emails not answered in 2 weeks.
Helpful (0)
Replies (7)0
Replies (7)
Isabella Garcia's replyOfficial
13 Jan 2026, 22:34Dear Sipokazi,
Thank you so much for reaching out and sharing your concerns. Your patience and understanding truly mean the world to us.
I’m delighted to let you know that our phone lines are fully operational again. Even better, your parcel will be handed over to our courier tomorrow and has been prioritised for delivery. Our team will personally monitor its journey, and I’ll share the tracking details so you can follow its progress and feel completely at ease.
I sincerely apologise for the delay and any inconvenience it may have caused. Clients like you are the heart and soul of Isabella Garcia, and it is an absolute joy to accompany you on your beauty journey. We can’t wait for you to finally enjoy your carefully selected products.
Thank you again for your kindness, patience, and trust. We are committed to delighting you not only with our products but with the warm, attentive service you so genuinely deserve.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you so much for reaching out and sharing your concerns. Your patience and understanding truly mean the world to us.
I’m delighted to let you know that our phone lines are fully operational again. Even better, your parcel will be handed over to our courier tomorrow and has been prioritised for delivery. Our team will personally monitor its journey, and I’ll share the tracking details so you can follow its progress and feel completely at ease.
I sincerely apologise for the delay and any inconvenience it may have caused. Clients like you are the heart and soul of Isabella Garcia, and it is an absolute joy to accompany you on your beauty journey. We can’t wait for you to finally enjoy your carefully selected products.
Thank you again for your kindness, patience, and trust. We are committed to delighting you not only with our products but with the warm, attentive service you so genuinely deserve.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply13 Jan 2026, 22:34
Official
Dear Sipokazi,
Thank you so much for reaching out and sharing your concerns. Your patience and understanding truly mean the world to us.
I’m delighted to let you know that our phone lines are fully operational again. Even better, your parcel will be handed over to our courier tomorrow and has been prioritised for delivery. Our team will personally monitor its journey, and I’ll share the tracking details so you can follow its progress and feel completely at ease.
I sincerely apologise for the delay and any inconvenience it may have caused. Clients like you are the heart and soul of Isabella Garcia, and it is an absolute joy to accompany you on your beauty journey. We can’t wait for you to finally enjoy your carefully selected products.
Thank you again for your kindness, patience, and trust. We are committed to delighting you not only with our products but with the warm, attentive service you so genuinely deserve.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you so much for reaching out and sharing your concerns. Your patience and understanding truly mean the world to us.
I’m delighted to let you know that our phone lines are fully operational again. Even better, your parcel will be handed over to our courier tomorrow and has been prioritised for delivery. Our team will personally monitor its journey, and I’ll share the tracking details so you can follow its progress and feel completely at ease.
I sincerely apologise for the delay and any inconvenience it may have caused. Clients like you are the heart and soul of Isabella Garcia, and it is an absolute joy to accompany you on your beauty journey. We can’t wait for you to finally enjoy your carefully selected products.
Thank you again for your kindness, patience, and trust. We are committed to delighting you not only with our products but with the warm, attentive service you so genuinely deserve.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
SK
Sipokazi K's updateReviewer Update
13 Jan 2026, 22:36Thank you Andri
SK
Sipokazi K's update13 Jan 2026, 22:36
Reviewer Update
Thank you Andri
Isabella Garcia's replyOfficial
13 Jan 2026, 23:25Dear Sipokazi,
It is truly my pleasure.
Our clients are at the heart of everything we do, and it is always a joy to assist you.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
It is truly my pleasure.
Our clients are at the heart of everything we do, and it is always a joy to assist you.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply13 Jan 2026, 23:25
Official
Dear Sipokazi,
It is truly my pleasure.
Our clients are at the heart of everything we do, and it is always a joy to assist you.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
It is truly my pleasure.
Our clients are at the heart of everything we do, and it is always a joy to assist you.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
SK
Sipokazi K's updateReviewer Update
14 Jan 2026, 13:55Hi Andri
I was impressed by your response yesterday and gave you a second chance but nothing you said on your response has actually happened. It’s now 14h00 and I have not been contacted or sent tracking details.
I was impressed by your response yesterday and gave you a second chance but nothing you said on your response has actually happened. It’s now 14h00 and I have not been contacted or sent tracking details.
SK
Sipokazi K's update14 Jan 2026, 13:55
Reviewer Update
Hi Andri
I was impressed by your response yesterday and gave you a second chance but nothing you said on your response has actually happened. It’s now 14h00 and I have not been contacted or sent tracking details.
I was impressed by your response yesterday and gave you a second chance but nothing you said on your response has actually happened. It’s now 14h00 and I have not been contacted or sent tracking details.
Isabella Garcia's replyOfficial
14 Jan 2026, 19:59Dear Sipokazi,
Thank you for your response.
I have followed up once again regarding your matter via email and want to assure you that we are giving it our urgent attention.
We sincerely appreciate your patience and understanding as we work diligently to reach a resolution.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for your response.
I have followed up once again regarding your matter via email and want to assure you that we are giving it our urgent attention.
We sincerely appreciate your patience and understanding as we work diligently to reach a resolution.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply14 Jan 2026, 19:59
Official
Dear Sipokazi,
Thank you for your response.
I have followed up once again regarding your matter via email and want to assure you that we are giving it our urgent attention.
We sincerely appreciate your patience and understanding as we work diligently to reach a resolution.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for your response.
I have followed up once again regarding your matter via email and want to assure you that we are giving it our urgent attention.
We sincerely appreciate your patience and understanding as we work diligently to reach a resolution.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
SK
Sipokazi K's updateReviewer Update
16 Jan 2026, 11:05Thank you Andri, my delivery has arrived.
SK
Sipokazi K's update16 Jan 2026, 11:05
Reviewer Update
Thank you Andri, my delivery has arrived.
Isabella Garcia's replyOfficial
16 Jan 2026, 15:47Dear Sipokazi,
I am overjoyed to hear that your delivery has arrived safely! It truly brings me immense satisfaction to know that we were able to finally get your carefully selected products to you.
Thank you sincerely for your patience, understanding, and for giving us the opportunity to make things right. Clients like you are at the very heart of Isabella Garcia, and it is both an honour and a joy to accompany you on your beauty journey. Your trust and support mean more to us than words can express.
I hope you enjoy every moment of your products, and please know that we are always here to assist and ensure that your experiences with us are nothing short of exceptional.
With heartfelt appreciation and warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I am overjoyed to hear that your delivery has arrived safely! It truly brings me immense satisfaction to know that we were able to finally get your carefully selected products to you.
Thank you sincerely for your patience, understanding, and for giving us the opportunity to make things right. Clients like you are at the very heart of Isabella Garcia, and it is both an honour and a joy to accompany you on your beauty journey. Your trust and support mean more to us than words can express.
I hope you enjoy every moment of your products, and please know that we are always here to assist and ensure that your experiences with us are nothing short of exceptional.
With heartfelt appreciation and warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply16 Jan 2026, 15:47
Official
Dear Sipokazi,
I am overjoyed to hear that your delivery has arrived safely! It truly brings me immense satisfaction to know that we were able to finally get your carefully selected products to you.
Thank you sincerely for your patience, understanding, and for giving us the opportunity to make things right. Clients like you are at the very heart of Isabella Garcia, and it is both an honour and a joy to accompany you on your beauty journey. Your trust and support mean more to us than words can express.
I hope you enjoy every moment of your products, and please know that we are always here to assist and ensure that your experiences with us are nothing short of exceptional.
With heartfelt appreciation and warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I am overjoyed to hear that your delivery has arrived safely! It truly brings me immense satisfaction to know that we were able to finally get your carefully selected products to you.
Thank you sincerely for your patience, understanding, and for giving us the opportunity to make things right. Clients like you are at the very heart of Isabella Garcia, and it is both an honour and a joy to accompany you on your beauty journey. Your trust and support mean more to us than words can express.
I hope you enjoy every moment of your products, and please know that we are always here to assist and ensure that your experiences with us are nothing short of exceptional.
With heartfelt appreciation and warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za