MN
Mpho N
1 reviews | Active since Apr 2019
18 Sept 2025, 14:59
Bad service
Good day hope all is well!
I have been receiving sms’s about products that will be coming from isabella i thought they are a gift only to find that its the products i need to pay for? Why am i getting products i did not order? Last month it was my last time paying nothing was discussed about the recurring products can i please get a call back ***
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Replies (1)
Isabella Garcia's replyOfficial
18 Sept 2025, 17:27Dear Mpho,
Thank you so much for taking the time to speak with me earlier. It was an absolute pleasure connecting with you and having the opportunity to assist you today.
We see that you agreed to be a special Isabella Garcia Ambassador.
The Ambassadorship is a lifetime friendship between you as our most loyal client and Isabella Garcia.
Being an Isabella Garcia Ambassador entails that you will continue to receive your personalized hamper of beauty products on an on-going basis every 12 months. The price you are charged per product will remain the same for at least the first 12 months. With each hamper you will receive the below free gifts and/or benefits:
· An amazing gift that changes with every hamper.
· You will be the first in line to receive our latest products that we have brought onto the market free of charge.
Please rest assured that I have already completed all the necessary arrangements as per our telephonic discussion and have followed up with an email for your convenience.
On behalf of our team, I sincerely apologize for the inconvenience caused by the issue with your delivery. Please know that we take matters like this extremely seriously and have implemented internal measures to ensure such instances are prevented in the future.
Wishing you a lovely afternoon.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you so much for taking the time to speak with me earlier. It was an absolute pleasure connecting with you and having the opportunity to assist you today.
We see that you agreed to be a special Isabella Garcia Ambassador.
The Ambassadorship is a lifetime friendship between you as our most loyal client and Isabella Garcia.
Being an Isabella Garcia Ambassador entails that you will continue to receive your personalized hamper of beauty products on an on-going basis every 12 months. The price you are charged per product will remain the same for at least the first 12 months. With each hamper you will receive the below free gifts and/or benefits:
· An amazing gift that changes with every hamper.
· You will be the first in line to receive our latest products that we have brought onto the market free of charge.
Please rest assured that I have already completed all the necessary arrangements as per our telephonic discussion and have followed up with an email for your convenience.
On behalf of our team, I sincerely apologize for the inconvenience caused by the issue with your delivery. Please know that we take matters like this extremely seriously and have implemented internal measures to ensure such instances are prevented in the future.
Wishing you a lovely afternoon.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply18 Sept 2025, 17:27
Official
Dear Mpho,
Thank you so much for taking the time to speak with me earlier. It was an absolute pleasure connecting with you and having the opportunity to assist you today.
We see that you agreed to be a special Isabella Garcia Ambassador.
The Ambassadorship is a lifetime friendship between you as our most loyal client and Isabella Garcia.
Being an Isabella Garcia Ambassador entails that you will continue to receive your personalized hamper of beauty products on an on-going basis every 12 months. The price you are charged per product will remain the same for at least the first 12 months. With each hamper you will receive the below free gifts and/or benefits:
· An amazing gift that changes with every hamper.
· You will be the first in line to receive our latest products that we have brought onto the market free of charge.
Please rest assured that I have already completed all the necessary arrangements as per our telephonic discussion and have followed up with an email for your convenience.
On behalf of our team, I sincerely apologize for the inconvenience caused by the issue with your delivery. Please know that we take matters like this extremely seriously and have implemented internal measures to ensure such instances are prevented in the future.
Wishing you a lovely afternoon.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you so much for taking the time to speak with me earlier. It was an absolute pleasure connecting with you and having the opportunity to assist you today.
We see that you agreed to be a special Isabella Garcia Ambassador.
The Ambassadorship is a lifetime friendship between you as our most loyal client and Isabella Garcia.
Being an Isabella Garcia Ambassador entails that you will continue to receive your personalized hamper of beauty products on an on-going basis every 12 months. The price you are charged per product will remain the same for at least the first 12 months. With each hamper you will receive the below free gifts and/or benefits:
· An amazing gift that changes with every hamper.
· You will be the first in line to receive our latest products that we have brought onto the market free of charge.
Please rest assured that I have already completed all the necessary arrangements as per our telephonic discussion and have followed up with an email for your convenience.
On behalf of our team, I sincerely apologize for the inconvenience caused by the issue with your delivery. Please know that we take matters like this extremely seriously and have implemented internal measures to ensure such instances are prevented in the future.
Wishing you a lovely afternoon.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za