JM
Jabulile M
1 reviews | Active since Nov 2017
04 May 2023, 08:56
Bad service
I got a call from a lady working for Isabella Garcia about their products I was interested at the time not anymore 1st debit order went off so I called asking for cancellation and I was told someone will call to process and also refund me, Tuesday I got an sms that Anna will call me…..I’m still waiting for Queen Anna to call me, I’ve been calling calling with no assistance to cancelling and finalising my refund International company yet so useless and *********** or maybe Anna is the problem here or the whole company ?????? Im highly disappointed with Isabella Garcia🤬😡🤬😡😡
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Replies (1)
Isabella Garcia's replyOfficial
04 May 2023, 09:58Dear Jabulile,
I hope you are having a lovely day!
Thank you for taking my call and for bringing your complaint to our attention. We appreciate your feedback.
I would like to express our deepest regret for the inconvenience caused, we are very passionate about our client satisfaction and well-being and understand how important it is to offer exceptional service.
Please rest assured that I have made all the required arrangements as we discussed telephonically.
We wish you the absolute best on your skincare journey going forward.
Warm Regards,
Andri Olivier
Client Care Assistant Manager Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I hope you are having a lovely day!
Thank you for taking my call and for bringing your complaint to our attention. We appreciate your feedback.
I would like to express our deepest regret for the inconvenience caused, we are very passionate about our client satisfaction and well-being and understand how important it is to offer exceptional service.
Please rest assured that I have made all the required arrangements as we discussed telephonically.
We wish you the absolute best on your skincare journey going forward.
Warm Regards,
Andri Olivier
Client Care Assistant Manager Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply04 May 2023, 09:58
Official
Dear Jabulile,
I hope you are having a lovely day!
Thank you for taking my call and for bringing your complaint to our attention. We appreciate your feedback.
I would like to express our deepest regret for the inconvenience caused, we are very passionate about our client satisfaction and well-being and understand how important it is to offer exceptional service.
Please rest assured that I have made all the required arrangements as we discussed telephonically.
We wish you the absolute best on your skincare journey going forward.
Warm Regards,
Andri Olivier
Client Care Assistant Manager Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I hope you are having a lovely day!
Thank you for taking my call and for bringing your complaint to our attention. We appreciate your feedback.
I would like to express our deepest regret for the inconvenience caused, we are very passionate about our client satisfaction and well-being and understand how important it is to offer exceptional service.
Please rest assured that I have made all the required arrangements as we discussed telephonically.
We wish you the absolute best on your skincare journey going forward.
Warm Regards,
Andri Olivier
Client Care Assistant Manager Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za