1 reviews | Active since Apr 2021
BAD SERVICE
I am extremely dissatisfied with the service I have received.
Payment was deducted for products that have never been delivered. I have sent multiple emails requesting that this matter be resolved and that my money be refunded. Instead of action, I have only received repeated promises that a lady will call me to assist. No such call has been received.
At this point, there is no need for a call. I am formally requesting that:
The order be cancelled immediately, and
A full refund be processed without further delay.
If this matter is not resolved promptly, I will have no choice but to escalate it further and share my experience publicly. I will also not recommend Isabella Garcia or your products to anyone.
Please confirm in writing that my order has been cancelled and that my refund is being processed.
Thank you for bringing your concerns to our attention.
I would like to sincerely apologise for the inconvenience and disappointment you experienced. This is certainly not the standard of service we strive to deliver, and I regret that we fell short in this instance.
I have sent you a detailed email addressing your concerns and outlining the full resolution, and I trust that it provides the clarity and reassurance you deserve.
Please accept my sincerest apologies once again for the inconvenience caused. We truly value your feedback and remain fully committed to restoring your confidence in our service. Should you require any further assistance or wish to discuss the matter further, please do not hesitate to contact me directly. I would be more than happy to assist you personally.
Wishing you a pleasant day ahead.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing your concerns to our attention.
I would like to sincerely apologise for the inconvenience and disappointment you experienced. This is certainly not the standard of service we strive to deliver, and I regret that we fell short in this instance.
I have sent you a detailed email addressing your concerns and outlining the full resolution, and I trust that it provides the clarity and reassurance you deserve.
Please accept my sincerest apologies once again for the inconvenience caused. We truly value your feedback and remain fully committed to restoring your confidence in our service. Should you require any further assistance or wish to discuss the matter further, please do not hesitate to contact me directly. I would be more than happy to assist you personally.
Wishing you a pleasant day ahead.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za