NS
Nthabiseng S
1 reviews | Active since Dec 2022
03 Dec 2025, 18:17
Bad service
Please reverse my money, I never authorized you a debit order of R600.00 and stop taking money from my account whenever you feel like it. I gave a you a specific date for your debit order, bring back my money please.
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Replies (1)0
Replies (1)
Isabella Garcia's replyOfficial
03 Dec 2025, 19:14Dear Nthabiseng,
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
I truly appreciate the opportunity to clarify our processes and for entrusting me to assist with your concerns.
Please be assured that all arrangements we discussed during our telephonic conversation have been completed and have also been confirmed via email.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to this email. We remain fully committed to ensuring this matter is resolved to your complete satisfaction.
Once again, please accept my sincere apologies for the inconvenience, and thank you for giving us the opportunity to make this right.
Wishing you a pleasant and positive evening ahead.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
I truly appreciate the opportunity to clarify our processes and for entrusting me to assist with your concerns.
Please be assured that all arrangements we discussed during our telephonic conversation have been completed and have also been confirmed via email.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to this email. We remain fully committed to ensuring this matter is resolved to your complete satisfaction.
Once again, please accept my sincere apologies for the inconvenience, and thank you for giving us the opportunity to make this right.
Wishing you a pleasant and positive evening ahead.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply03 Dec 2025, 19:14
Official
Dear Nthabiseng,
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
I truly appreciate the opportunity to clarify our processes and for entrusting me to assist with your concerns.
Please be assured that all arrangements we discussed during our telephonic conversation have been completed and have also been confirmed via email.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to this email. We remain fully committed to ensuring this matter is resolved to your complete satisfaction.
Once again, please accept my sincere apologies for the inconvenience, and thank you for giving us the opportunity to make this right.
Wishing you a pleasant and positive evening ahead.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
I truly appreciate the opportunity to clarify our processes and for entrusting me to assist with your concerns.
Please be assured that all arrangements we discussed during our telephonic conversation have been completed and have also been confirmed via email.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to this email. We remain fully committed to ensuring this matter is resolved to your complete satisfaction.
Once again, please accept my sincere apologies for the inconvenience, and thank you for giving us the opportunity to make this right.
Wishing you a pleasant and positive evening ahead.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za