1 reviews | Active since Jan 2024
Bad service
⸻
Title: Order #***4 Paid For But Not Delivered – Very Disappointed
I am extremely disappointed with the service I have received from Isabella Garcia.
I was contacted and informed that I had been selected to receive a voucher. After following the required steps, including uploading my photo as requested, I received the voucher and used it on their website. The voucher amount was not enough to cover my full purchase, so I added my own money and completed the order on 18 February 2026.
I received a confirmation email with Order number, confirming that my order was successfully placed.
It has now been two weeks, and I have not received my order. When I contacted their offices telephonically to follow up, I was told that they cannot see my order on their system. This is extremely concerning, as I have proof of confirmation and payment.
I am very frustrated and disappointed with the lack of assistance and accountability. I request urgent investigation into this matter and either: 1. Immediate delivery of my order, or 2. A full refund of the additional money I paid.
I hope this matter can be resolved quickly and professionally.
Thank you from the bottom of my heart for the wonderful conversation we shared today. It was an absolute pleasure speaking with you, and I am truly grateful for the trust and time you have so kindly given me.
Please accept my sincerest apologies for the delay in your delivery. It deeply saddens me that we have caused you any frustration or inconvenience, as you are such a cherished member of the Isabella Garcia family. We never want you to feel let down, and I am genuinely sorry that this has been your experience.
I am thrilled to share that your parcel is now ready for dispatch and has been prioritised for urgent delivery. Our team is closely monitoring its progress to ensure it reaches you promptly. Should you have any questions or need further assistance in the meantime, please don’t hesitate to reach out. I am here to make this experience as seamless and enjoyable as it should be.
Thank you once again for your kindness, patience, and unwavering trust. Clients like you are truly the heart and soul of Isabella Garcia, and it is an absolute honour to walk alongside you on your beauty journey. I look forward to delighting you not only with our products but with the exceptional care and attention you so genuinely deserve.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you from the bottom of my heart for the wonderful conversation we shared today. It was an absolute pleasure speaking with you, and I am truly grateful for the trust and time you have so kindly given me.
Please accept my sincerest apologies for the delay in your delivery. It deeply saddens me that we have caused you any frustration or inconvenience, as you are such a cherished member of the Isabella Garcia family. We never want you to feel let down, and I am genuinely sorry that this has been your experience.
I am thrilled to share that your parcel is now ready for dispatch and has been prioritised for urgent delivery. Our team is closely monitoring its progress to ensure it reaches you promptly. Should you have any questions or need further assistance in the meantime, please don’t hesitate to reach out. I am here to make this experience as seamless and enjoyable as it should be.
Thank you once again for your kindness, patience, and unwavering trust. Clients like you are truly the heart and soul of Isabella Garcia, and it is an absolute honour to walk alongside you on your beauty journey. I look forward to delighting you not only with our products but with the exceptional care and attention you so genuinely deserve.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za