eK
esther K
1 reviews | Active since Aug 2015
27 Nov 2023, 13:02
BAD SERVICE
cancellation of a product
I received a call from lady who sold me staff and I agree to the product and she promised delivery within 3 working days.
i received a call from the guy selling me same product , i told the guy to cancel the whole deal as i they didn`t receive my product as per call he cancelled the deal as per our conversation.....however they debited my account
called in Today spoke to Jayden van Heerden, she didn't even listen to me, she was just rushing me and requested to Team leader i was told they currently on a meeting.
i am not happy with the service i got today. she was not SARCASTIC
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Replies (1)
Isabella Garcia's replyOfficial
27 Nov 2023, 15:36Dear Esther,
I hope you are having a lovely day!
Thank you for bringing your complaint to our attention we appreciate your feedback.
I would like to express our deepest regret for the inconvenience caused, we are very passionate about our client satisfaction and well-being and understand how important it is to offer exceptional service.
I would like to express our deepest regret for the inconvenience caused, we are very passionate about our client satisfaction and well-being and understand how important it is to offer exceptional service.
As discussed quickly, your complaint was resolved by Palesa.
We take this opportunity to thank you for your feedback which allows us to serve you and other clients better.
We value your loyalty and are looking forward to a lovely beauty journey together for years to come.
May you have a great week ahead
We take this opportunity to thank you for your feedback which allows us to serve you and other clients better.
We value your loyalty and are looking forward to a lovely beauty journey together for years to come.
May you have a great week ahead
Warm Regards,
Andri Olivier
Client Care Assistant Manager
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
www.isabellagarcia.co.za
Isabella Garcia's reply27 Nov 2023, 15:36
Official
Dear Esther,
I hope you are having a lovely day!
Thank you for bringing your complaint to our attention we appreciate your feedback.
I would like to express our deepest regret for the inconvenience caused, we are very passionate about our client satisfaction and well-being and understand how important it is to offer exceptional service.
I would like to express our deepest regret for the inconvenience caused, we are very passionate about our client satisfaction and well-being and understand how important it is to offer exceptional service.
As discussed quickly, your complaint was resolved by Palesa.
We take this opportunity to thank you for your feedback which allows us to serve you and other clients better.
We value your loyalty and are looking forward to a lovely beauty journey together for years to come.
May you have a great week ahead
We take this opportunity to thank you for your feedback which allows us to serve you and other clients better.
We value your loyalty and are looking forward to a lovely beauty journey together for years to come.
May you have a great week ahead
Warm Regards,
Andri Olivier
Client Care Assistant Manager
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
www.isabellagarcia.co.za