1 reviews | Active since Sept 2016
Bad service!
<p>A few weeks ago I got all excited I received a happy! Thinking to myself wow it's because I'd just finished paying my last installment... </p> <p> </p> <p>Once I contacted there offices it was explained that am an ambassador which was never explained in the first place.</p> <p> </p> <p>In this happy I get a free make up set - I don't use make up, please get to know your customers, yes I love your products, </p> <p>After e-mails back and forth trying to arrange for your offices to collect the parcel after 3 arrangements the parcel gets picked up.</p> <p> </p> <p>Where is the customer service! </p> <p> </p> <p>Unhappy customer </p> <p> </p> <p> </p> <p>I work in a call centre if I gave my clients this type of service I would be fired. </p>
Good day Samonia,
We trust that you are well.
Thank you very much for your feedback.
As confirmed via telecom, your package was picked up and your future orders has been cancelled.
Thank you for being part of the Isabella Garcia family since 2015
We wish you all the best in your skincare journey ahead.
Kind regards,
Sulaine McGeer
Client Care Administrator
Isabella Garcia International (Pty) Ltd
Client Care: ********** 242
Good day Samonia,
We trust that you are well.
Thank you very much for your feedback.
As confirmed via telecom, your package was picked up and your future orders has been cancelled.
Thank you for being part of the Isabella Garcia family since 2015
We wish you all the best in your skincare journey ahead.
Kind regards,
Sulaine McGeer
Client Care Administrator
Isabella Garcia International (Pty) Ltd
Client Care: ********** 242
Am shocked that it was no apologies but all about payment! Shocking!
Am shocked that it was no apologies but all about payment! Shocking!
Hi Samonia,
Thank you for your reply, as we always appreciate feedback.
We sincerely apologise for the inconvenience caused.
I am happy to report that your query has been attended to and your products have been picked up.
We hope that you have a great day.
Please let us know if you have any queries.
We are always at your service.
Kind regards,
Sulaine McGeer
Client Care Administrator
Isabella Garcia International (Pty) Ltd
Client Care: ********** 242
Hi Samonia,
Thank you for your reply, as we always appreciate feedback.
We sincerely apologise for the inconvenience caused.
I am happy to report that your query has been attended to and your products have been picked up.
We hope that you have a great day.
Please let us know if you have any queries.
We are always at your service.
Kind regards,
Sulaine McGeer
Client Care Administrator
Isabella Garcia International (Pty) Ltd
Client Care: ********** 242
