SS
Saruzai S
1 reviews | Active since Mar 2019
21 Aug 2026, 14:56
BAD PERSONAL EXPERIENCE
I am disappointed in Isabella Garcia .My 12 months contract has expired and now i received a package i don't know what it contains and no one is giving me an explanation as their call Centre or landline is unanswered even their emails. I am frustrated as i was a loyal member for 12 months and i don't want to continue using their products and to renew the contract
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Replies (1)
Isabella Garcia's replyOfficial
24 Aug 2026, 08:45Dear Saruzai,
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the standard of service we strive to provide, and I fully understand how concerning and upsetting this situation must have been for you.
Please be assured that the matter has already been attended to and that all arrangements discussed have been completed and confirmed via email. I have however escalated the matter so that you will be assisted urgently.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to my email. We remain committed to ensuring that this matter is resolved to your satisfaction.
Once again, please accept my sincere apologies for the inconvenience caused, and thank you for allowing us the opportunity to make this right.
Wishing you a pleasant day ahead.
Warm regards,
Ashley Deacon
Client Care Administrator
Client Care Administrator
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply24 Aug 2026, 08:45
Official
Dear Saruzai,
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the standard of service we strive to provide, and I fully understand how concerning and upsetting this situation must have been for you.
Please be assured that the matter has already been attended to and that all arrangements discussed have been completed and confirmed via email. I have however escalated the matter so that you will be assisted urgently.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to my email. We remain committed to ensuring that this matter is resolved to your satisfaction.
Once again, please accept my sincere apologies for the inconvenience caused, and thank you for allowing us the opportunity to make this right.
Wishing you a pleasant day ahead.
Warm regards,
Ashley Deacon
Client Care Administrator
Client Care Administrator
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za